Marcia Cauthorne
Richmond
Summary
Diligent worker with a solid background in customer service. Can successfully multi task in high stress situations. Timely in the workplace and efficient work skills. Great at working with groups of people and effective communication skills. Working with people and creativity is a strong suit as well as ensuring tasks are done well. As well as being able to adapt to any situation and different people.
Overview
6
6
years of professional experience
Work History
Drive-Thru Cashier
Canes Chicken Fingers
06.2024 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
Lifeguard
Jewish Community Center
05.2020 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Sales Associate
Walmart
05.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Business Management
Randolph Macon
05-2027
High School Diploma -
Douglass Southhall Freeman High School
Richmond, VA06-2023
Skills
- Excellent communication
- Customer service
- Problem-solving
- creativity
- perseverance
- Multitasking and organization
Accomplishments
-Successfully finished high-school with a 3.8
- obtained the deans award. While working and participating in competitions for the schools show-choir.
-Resolved product issue through consumer testing.
-Achieved community service hours through effectively helping with local churches to distrubute food.
Timeline
Drive-Thru Cashier
Canes Chicken Fingers
06.2024 - Current
Lifeguard
Jewish Community Center
05.2020 - 09.2022
Sales Associate
Walmart
05.2019 - 04.2021
Associate of Arts - Business Management
Randolph Macon
High School Diploma -
Douglass Southhall Freeman High School
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