Marcia Evans
Richmond
Summary
Detail-oriented Issue Assurance Specialist II (AVP) with expertise in enterprise risk management, control validation, and remediation assurance within complex financial environments. Proven ability to assess control design and operating effectiveness, validate remediation of audit and compliance findings, and reduce operational risk exposure. Skilled in analyzing data, reviewing supporting evidence, and partnering with cross-functional stakeholders to drive sustainable issue resolution and strengthen governance practices. Experienced leveraging Archer GRC, Power BI, and risk methodologies to enhance control monitoring, support audit readiness, and drive continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Issue Assurance Specialist II (AVP)
Truist
Richmond, VA
06.2024 - 06.2026
- - Conducted independent assurance reviews to validate remediation efforts for operational, compliance, audit, and control-related findings.
- - Evaluated control design and testing methodologies to ensure controls were appropriately designed and operating effectively to mitigate risk.
- - Assessed control effectiveness and sustainability to confirm corrective actions addressed root causes and reduced operational risk exposure.
- - Reviewed and analyzed supporting evidence including process documentation, system screenshots, reporting outputs, monitoring artifacts, and training records.
- - Collaborated with cross-functional stakeholders to refine remediation strategies, strengthen control execution, and support issue closure readiness.
- - Supported enterprise governance and risk management initiatives, including issue tracking, control validation, and audit readiness activities.
- - Documented issue assessments, validation results, and remediation status updates within Archer GRC platforms.
- - Assessed monitoring, reporting, and escalation procedures to ensure compliance with enterprise standards and consistent control performance.
- - Leveraged Power BI and Excel to analyze trends, monitor remediation progress, and support enterprise risk reporting.
- - Applied Lean Six Sigma methodologies to drive continuous process improvement and enhance control effectiveness.
QI Credit Bureau Reporting Business Analyst
Truist Mortgage
Richmond, VA
05.2019 - 06.2024
- - Performed monthly control testing to ensure accuracy, compliance, and effectiveness of credit reporting processes.
- - Evaluated control test results to identify gaps and recommend enhancements to improve control performance and reporting accuracy.
- - Developed and enhanced control testing frameworks, including reject and illogical testing processes.
- - Created reporting and dashboards using Excel and Power BI to support business decision-making and risk identification.
- - Led cross-functional meetings with Risk and Compliance to address trends, emerging risks, and control improvements.
- - Designed and implemented process improvements, procedures, and matrices aligned with regulatory requirements and industry standards.
Office of the Chairman Senior Advocate
Citizens Bank
Glen Allen, VA
07.2018 - 05.2019
- - Investigated complex customer complaints and conducted root cause analysis to identify systemic issues.
- - Drafted formal executive-level responses on behalf of leadership and regulatory agencies.
- - Collaborated with Risk, Legal, and senior leadership to resolve escalated and high-risk issues.
- - Identified trends and recommended process improvements to enhance customer experience and mitigate risk.
Credit Bureau Reporting Team Lead
Citizens Bank
Glen Allen, VA
11.2015 - 07.2018
- - Led team workflow and ensured compliance with SLAs and regulatory timelines for dispute resolution.
- - Supported development and execution of control testing and credit reporting processes.
- - Partnered with CRAs (Experian, Equifax, TransUnion, Innovis) to investigate and resolve reporting issues.
- - Trained and coached team members on compliance, credit reporting requirements, and quality standards.
- - Collaborated with Risk and Compliance teams to implement control enhancements and mitigate reporting risks.
Education
Bachelor of Business Administration - Business Administration
Liberty University
Lynchburg, VASkills
- - Issue Assurance & Remediation Validation
- - Control Design & Operating Effectiveness
- - Enterprise Risk Management
- - Regulatory Compliance
- - Root Cause Analysis
- - Data Analysis & Reporting
- - Audit & Governance Support
- - Process Improvement (Lean Six Sigma)
- - Stakeholder & Cross-Functional Collaboration
- - Archer GRC
- - Power BI
- - Microsoft Excel
- - Microsoft Word
- - Black Knight
Certification
- Lean Six Sigma Yellow Belt
Timeline
Issue Assurance Specialist II (AVP)
Truist
06.2024 - 06.2026
QI Credit Bureau Reporting Business Analyst
Truist Mortgage
05.2019 - 06.2024
Office of the Chairman Senior Advocate
Citizens Bank
07.2018 - 05.2019
Credit Bureau Reporting Team Lead
Citizens Bank
11.2015 - 07.2018
Bachelor of Business Administration - Business Administration
Liberty University