MARCIA WEIR
Springfield
Summary
Senior living professional with proven expertise in census and financial management. Demonstrated ability to foster professional relationships and achieve occupancy goals through resident-centered care. Committed to upholding integrity and professionalism in all interactions.
Overview
22
22
years of professional experience
Work History
Business Office Manager
03.2022 - Current
- Manage census reconciliation, insurance authorizations, and payer compliance for Continuing Care to support revenue and occupancy goals..
- Collaborate with the Health Care Sales team to ensure census growth strategies that align with organizational benchmarks.
- Conduct monthly Continuing Care A/R reviews (Medicare, Managed Care, LTC), ensuring financial accuracy and efficiency.
- Support residents and families with billing inquiries, fostering trust, and exceptional customer service.
- Coordinate move-out processes, contributing to smooth resident transitions, and census stability.
- Efficiently work in a high-stress environment with sensitive information
Accounting Office Coordinator
01.2016 - 03.2022
- Oversaw admissions, discharges, and recurring payments for Independent Living residents.
- Managed estate planning documents and resident Spend-down applications.
- Supported finance leadership with monthly reconciliations, audits, and reporting.
- Delivered exceptional customer service to residents and families while handling sensitive financial matters.
- Practice strong time management and organizational skills.
General Services Coordinator
11.2014 - 01.2016
- Coordinated resident and staff service requests across housekeeping, maintenance and security.
- Built a strong rapport with residents while resolving service concerns promptly.
- Manage office supply inventory for the General Services Department.
Patient Account & Billing Manager
01.2011 - 11.2014
- Directed billing operations, claims management, and insurance verification.
- Administered CPT coding for patient benefit validation and financial reporting.
- Performed front office operations to include patient appointments, scheduling, check-in, and maintaining medical records.
Independent Jewelry Consultant
03.2004 - 10.2014
- Grew and managed and maintained a direct sales business specializing in jewelry sales, fundraising events, and community outreach.
- Recruited, trained, and mentored a team of 75+, achieving top-level sales performance.
- Conducted presentations, networking, and promotional events to increase the customer base.
- Regularly attended top leadership seminars aimed at developing new strategies for company and product marketing, advertising, and business growth.
Education
BA - Physcology
UNIVERISTY OF MARYLALND
College Park, MDSkills
- Microsoft Office Suite
- Salesforce CRM
- Online billing systems
- Document management
References
Available upon request
References
References available upon request.
Timeline
Business Office Manager
03.2022 - Current
Accounting Office Coordinator
01.2016 - 03.2022
General Services Coordinator
11.2014 - 01.2016
Patient Account & Billing Manager
01.2011 - 11.2014
Independent Jewelry Consultant
03.2004 - 10.2014
BA - Physcology
UNIVERISTY OF MARYLALND
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