Marco Wingate
Chantilly
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care - Team Manager
HomeVisit
01.2022 - Current
- Tech support lead of a team assigned to handle all scheduling and customer care inquiries
- Research and address any issues requiring specialized action at a leadership level
- Proactively triage any issues requiring close attention, identify problems, and work through to resolution
- Prepare and address any billing issues including the coordination and resolution across other departments
- Collaborate with sales and marketing teams to ensure both revenue growth and retention
Client Services Representative (promoted)
HomeVisit
09.2019 - 01.2022
- Created and maintained all support logs, reports, records, and files
- Ensure and maintain customer satisfaction with an emphasis on revenue retention
- Assigned to special projects that required additional research and assistance
Assistant Manager/Computer Sales Consultant
Best Buy
05.2014 - 09.2019
- Assisted customers in choosing the software equipment within their existing budget
- Coordinated the procurement of computer systems and accessories
- Educated and worked with customers with any existing support concerns
Laboratory Technician
Charles River Labs on behalf of NIH
06.2012 - 05.2014
- Responsible for proper care and maintenance of NIAID Division of Intramural Research animals
- Maintained various logs ie
- Daily Census, Breeding, Death, and Sickness Logs
- Assisted with the various research studies
Education
University of Maryland - Communications
University of Maryland
01.2012
Skills
- Microsoft Office
- Google Workspace
- Adobe Reader
- Adobe Photoshop
- SalesForce
- Canva
- Accuzip
- Zendesk
- Slack
- Training and mentoring
- Data tracking
- Schedule management
Certification
SHRM-CP Certification in progress
Timeline
Customer Care - Team Manager
HomeVisit
01.2022 - Current
Client Services Representative (promoted)
HomeVisit
09.2019 - 01.2022
Assistant Manager/Computer Sales Consultant
Best Buy
05.2014 - 09.2019
Laboratory Technician
Charles River Labs on behalf of NIH
06.2012 - 05.2014
University of Maryland - Communications
University of Maryland
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