Marcos F Crespo Jr
Centreville
Summary
I had the opportunity to intern at DarkTrace as a cyber analyst and had experience in the SOC. I also managed to get my SEC + during my time there and my biggest accomplishment was adapting and understanding the tools and queries. Report writing was a skill I thought I was good at but went even further while my time there with the threat intelligence reports I had to write.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Legal Recovery Specialist
HarrisLotus PLLC
08.2024 - Current
- Supported the legal team in pursuing legal actions for non-compliant accounts, including preparing necessary documentation and providing case details.
- Negotiated payment terms with debtors, offering solutions such as installment plans, settlements, and deferrals to maximize collection success.
- Maintained accurate records of all collection activities, ensuring compliance with company policies, industry standards, and regulatory requirements.
- Met and exceeded monthly collection targets, and managed and collected outstanding debts from a portfolio of delinquent accounts.
Cyber Analyst Intern
Darktrace
07.2023 - 01.2024
- Confidently represented analyst work and cyber security principles both internally and externally as required.
- Used the Darktrace platform and supporting tools to investigate alerts and write reports up.
- Performed real-time and retrospective analysis for ongoing incidents on the SOC.
- Clearly communicated (both written and verbally) critical information to customer queries.
- Maintained the highest standards of customer and business data security.
Technical Support/Help desk
Retail Anime LLC
06.2020 - 01.2023
- E-commerce Customer Support: Provided exceptional customer support using the Gorgias app to manage and streamline customer requests efficiently.
- Ticket Management: Demonstrated proficiency in handling a high volume of customer tickets by utilizing Gorgias, ensuring prompt and accurate responses to inquiries.
- Multichannel Integration: successfully integrated Gorgias with various communication channels, such as email, chat, and social media, to centralize customer interactions and improve response consistency.
Education
Cyber Security
Year Up / Northern Virginia Community College
Woodbridge, VA01.2024
Cyber Security Track Training
Per Scholas
Woodbridge, VA07.2023
HS diploma - undefined
Centreville High School
Clifton, VA05.2017
Skills
- Languages: Fluent in English & Spanish
- Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 10; basic understanding of database and SQL
- Networking: Networking experience (running cables, troubleshooting connections, basic router configuration, switches, Wi-Fi router)
- Support: Helpdesk: customer service support (email, phone, and in person)
- Certification(s): Security Issued by CompTIA in September 2023, Working towards CompTIA A, and Network
Certification
Security + COMPTIA
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Legal Recovery Specialist
HarrisLotus PLLC
08.2024 - Current
Cyber Analyst Intern
Darktrace
07.2023 - 01.2024
Technical Support/Help desk
Retail Anime LLC
06.2020 - 01.2023
Cyber Security
Year Up / Northern Virginia Community College
Cyber Security Track Training
Per Scholas
HS diploma - undefined
Centreville High School
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