Marcos Bernardino Lemus Romero
Herndon
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Restauratur Manager
Chipotle Mexican Grill
Reston
07.2012 - Current
- Assisted in training new team members on food preparation standards.
- Communicated effectively with team members to ensure smooth service flow.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed schedules to optimize staff coverage during peak hours.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Managed daily communication with team members regarding schedule changes and updates.
- Conducted regular audits of schedules to maintain accuracy and compliance standards.
Education
Some College (No Degree) -
Wakefield High Schools
Arlington, VASkills
- Staff training
- Inventory management
- Food safety compliance
- Customer service excellence
- Conflict resolution
- Team leadership
- Staff coaching
- Staff management
- Staff training and development
- Scheduling software
- Staff recruitment
- Inventory control
- Team building
- Problem solving
- Training and mentoring
- Customer service
- Schedule coordination
- Inventory tracking
- Client relations
- Employee training
Languages
Spanish
Professional
Accomplishments
- Best on Health inspections scores
- Leavin the values
How I described my self
- I’m a person who is open to learn and step up
- Open to anything the company wants to invest on me
Timeline
Restauratur Manager
Chipotle Mexican Grill
07.2012 - Current
Some College (No Degree) -
Wakefield High Schools