Marcus Petty Jr

•Achieved top-percentile performance in customer account openings, consistently surpassing sales targets.

• Developed and maintained strong customer relationships, leading to a high rate of account openings.

• Utilized effective sales techniques to identify customer needs and provide tailored financial solutions.

• Resolve customer complaints, achieving high satisfaction and compliance with regulations
• Identify trends from customer feedback, implementing process improvements for better service
• Mentor customer service advocates, providing real-time feedback to enhance team performance
• Manage critical customer issues, ensuring alignment with regulatory requirements and company policies
• Handle inbound calls, provide accurate information, troubleshoot issues, escalate when needed
• Maintained high metrics in Average Handle Time, Schedule Adherence, Call Quality
• Awarded High-5 MVP in Aug 2023 for exceptional customer service
• Received Voice Champs award in June 2023 for outstanding performance

• Coordinated with departments to ensure facility safety, improving overall security measures
• Monitored scheduled security checks, enhancing safety protocols and compliance
• Prepared and submitted detailed reports, maintaining accurate records of security incidents
• Developed and implemented strategies, boosting safety performance across the organization

• Enhanced warehouse efficiency by developing strategic operational improvements
• Accurately verified loads against shipping papers, documenting discrepancies
• Effectively communicated shipment issues with colleagues, ensuring swift resolution
• Resolved damaged or lost freight issues promptly, minimizing operational delays