Marcy norton
Stafford
Summary
Dynamic office manager with a proven track record at Progressive Automotive & Tire, excelling in customer service and workflow optimization. Skilled in billing and employee supervision, I achieved a 94% customer approval rating by enhancing support processes and fostering strong client relationships. Committed to driving efficiency and satisfaction in every interaction.
Overview
37
37
years of professional experience
Work History
Office Manager/Customer Service Advisor
Progressive Automotive & Tire
08.1998 - 11.2025
Managed daily office operations, ensuring efficient workflow and resource allocation.
Supervised support staff, providing mentorship and training to improve performance.
- Led initiatives to optimize response times, significantly improving customer support workflows.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. I carried over 94% approval rating with Google
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer and Dispatching Service Representative
Cowles Ford
03.1989 - 02.1998
Education
Associate of Science - Business Administration
Community College of Beaver County
Beaver, PA01-1985
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Clerical support
- Credit and collections
- Employee supervision
- Workflow optimization
Timeline
Office Manager/Customer Service Advisor
Progressive Automotive & Tire
08.1998 - 11.2025
Customer and Dispatching Service Representative
Cowles Ford
03.1989 - 02.1998
Associate of Science - Business Administration
Community College of Beaver County