Marelyn Enriquez
Woodbridge
Summary
Dedicated and results-oriented Finance Professional with 7+ years of experience as a Branch Manager, seeking a challenging position as a Logistics Management Specialist. Proven expertise in financial management, client relations, and team leadership, complemented by strong commitment to optimizing logistics processes.
Overview
10
10
years of professional experience
Work History
Branch Manager
Lendmark Financial Services LLC
2017.07 - Current
- Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with objectives
- Provide leadership, training and supervision; delegate day to day operations to staff personnel
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Maintained friendly and professional customer interactions.
- Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense
- Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines
- Actively pursue business development relationships within the community
- Sell products and services to meet sales goals
- Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable
- Establish lending authority for associates
- Ensure a high quality of client service
- Assist clients with the implementation of solutions and monitor overall client satisfaction.
Loan Specialist
One Main Financial
2015.08 - 2017.07
- Provide confidential administrative support and maintain confidentiality of information
- Handle phone communication in a professional matter
- Business expansion and full cycle sales of personal loans, automobile loans and other credit related products
- Assisting customers in making financial decisions to help them achieve their financial goals
- Manage Servicing and collection calls.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Processed loan applications and monitored progress from start to finish.
Customer Service Representative
Aaron's Inc
2013.10 - 2015.08
- Greeted customers to facilitate services, determine service needs and accurately assisting them
- Assist customers on the showroom floor
- Accept and process customer payments
- Maintain the appearance and organization of the customer transaction counter
- Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns
- Input customer information for new lease agreements purposes
- Update customer information and account statuses
- Answer incoming phone calls and route to the appropriate team member
- Met or exceeded daily, weekly and monthly sales goals
- Process order forms and references
- File and maintain customer files
- Assisted with collection calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with manufacturing and supply chain management.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VA2012
Skills
- Staff Management
- Goals and Performance
- Staff Supervision
- Critical Thinking
- Operations and Logistics
- Policy and Procedure Adherence
- Budget Planning
- Operational Management
- Team Management
- Staff Development
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Lendmark Financial Services LLC
2017.07 - Current
Loan Specialist
One Main Financial
2015.08 - 2017.07
Customer Service Representative
Aaron's Inc
2013.10 - 2015.08
High School Diploma -
Gar-Field High School
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