MARGARET DRYMON
Fastenal
Colonial Heights
1
Certification
18
years of professional experience
Professional fulfillment specialist with experience in managing inventory, processing orders, and ensuring timely delivery. Strong focus on team collaboration and achieving results. Skilled in logistics coordination, problem-solving, and adapting to changing needs. Reliable and flexible, with commitment to efficiency and accuracy.
Work History
Fulfillment Specialist
1 Year- Coordinated closely with sales representatives to facilitate a seamless handoff of orders from initial placement through final delivery confirmation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
- Received and delivered quality products to restaurant from supply warehouse on weekly schedule.
- Contributed to cost savings with careful coordination of logistics providers for optimal delivery routes and transit times.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Sales Associate / Donation Processor
9 Months- Organized and sorted donated items to enhance inventory accessibility for customers.
- Priced merchandise to maximize resale value and attract customers.
- Organized and sorted donated items with precision and efficiency.
- Maintained cleanliness and organization of sales floor and backroom to create a positive shopping experience.
- Implemented promotional strategies to increase foot traffic and drive sales growth.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shipping and Receiving Team Leader
1 Year 6 Months- Led receiving operations, ensuring accurate inventory, documentation, and safe handling of merchandise.
- Trained and mentored team members on safety protocols and efficient receiving procedures.
- Monitored inventory levels, ensuring optimal stock availability for sales floor replenishment.
- Increased productivity by establishing clear expectations and performance metrics for the receiving team.
- Collaborated with other departments to improve communication and streamline cross-functional processes.
- Provided customer service and supported cross-docking operations, enhancing overall logistics coordination.
- Oversaw daily receiving operations, ensuring accurate inventory management and timely processing of shipments.
Preschool Teacher
6 Months- Provided nurturing care and tailored educational support for diverse age groups, fostering developmental milestones.
- Tracked and analyzed child behavior, meal preferences, and activity participation to inform individualized care plans.
- Engaged parents and guardians through regular communication, strengthening partnerships in child development.
- Developed and implemented engaging lesson plans to foster early childhood learning and development.
- Created a safe, nurturing environment that promoted social, emotional, and cognitive growth among students.
- Organized and led extracurricular activities to enhance children's physical, creative, and social skills.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
Customer Service Representative
1 Year 7 Months- Delivered front line customer service and managed transactions with precision.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Processed orders and transactions accurately using point-of-sale systems.
- Responded to customer requests for products, services, and company information.
- Organized and tagged garments, achieving high customer satisfaction through attentive service.
Customer Service Representative
1 Year- Supported customers with rental and moving needs through in-person and phone interactions to ensure satisfaction.
- Scheduled appointments to optimize service efficiency, Executed point-of-sale transactions accurately, and promoted current deals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
2 Years- Provided exceptional customer service in fast-paced dry-cleaning environment, ensuring customer satisfaction and loyalty.
- Managed cash register operations and ensured store security as key holder.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed order processing and tracking through company-specific systems to ensure timely service.
- Trained new staff on operational procedures and customer interaction protocols to enhance team performance.
Commercial Cleaner
1 Year- Executed routine commercial cleaning, ensuring hygienic environments for client satisfaction.
- Executed assigned tasks independently in a timely manner.
- Managed daily cleaning operations to ensure optimal facility cleanliness and hygiene standards.
- Trained and mentored new staff on efficient cleaning techniques and safety procedures.
- Conducted regular inspections to identify areas for improvement in cleanliness and maintenance.
Supervisor
4 Years 2 Months- Supervised team members to maintain production efficiency and uphold safety standards.
- Trained staff and provided feedback to ensure quality control.
- Supervised daily operations, ensuring adherence to quality standards in garment cleaning processes.
- Trained and mentored staff on best practices for equipment usage and safety protocols.
- Implemented workflow improvements that enhanced efficiency in garment processing and delivery timelines.
Customer Service Associate
3 Years 3 Months- Assisted customers with orders and concerns, ensuring satisfaction through attentive service.
- Processed customer transactions accurately and maintained store cleanliness.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed order processing through point-of-sale systems, ensuring accurate transactions.
- Trained new associates on standard operating procedures and customer service best practices.
Education
High School Diploma
Skills
Customer service
Warehouse operations
Donation merchandising
Inventory Management
Cash Handling & Register Operation
Logistics Coordination
Cash handling
Forklift certification
Team Leadership & Training
Team leadership
Warehouse management
Early Childhood Care & Communication
Record management
Certification
- First Aid Certified
- CPR Certified
- Forklift Certification
- Valid Driver’s License
Timeline
Fulfillment Specialist
Fastenal
08.2025 - 08.2026Read More
Sales Associate / Donation Processor
ASYMCA Bargain Shop
08.2024 - 05.2025Read More
Shipping and Receiving Team Leader
Bass Pro Shops
10.2022 - 04.2024Read More
Preschool Teacher
Circle C Ranch Academy
11.2021 - 05.2022Read More
Customer Service Representative
ZIPS Dry Cleaners
01.2020 - 08.2021Read More
Customer Service Representative
U-Haul
12.2018 - 12.2019Read More
Customer Service Representative
K Cleaners
11.2016 - 11.2018Read More
Commercial Cleaner
Office Pride
11.2014 - 11.2015Read More
Supervisor
Big Ridge Cleaners
09.2011 - 11.2015Read More
Customer Service Associate
Champion Cleaners
05.2008 - 08.2011Read More
Red Bank High School
High School Diploma
Read More