Margaret Duarte
Roanoke
Summary
Results-driven associate with extensive experience in retail and team management. Known for attention to detail, problem-solving abilities, and safety awareness, ready to contribute towards achieving store objectives and fostering a positive environment.
Overview
8
8
years of professional experience
Work History
Front End Team Associate
Walmart Neighborhood Market
09.2023 - Current
- Greet customers and provide friendly, helpful service at all times.
- Accurately process customer transactions using POS systems (cash, credit, debit, EBT, gift cards), returns, exchanges and refunds according to company policy.
- Follow all safety, security and loss-prevention procedures and ethical standards.
- Assist Sales-floor Team to stock shelves consistently, adhering to inventory management standards; assist fulfillment team when needed.
- Work collaboratively with team members and support store goals; train new hires for front-end and fuel station.
Team Leader - Stocking 2nd Shift
Walmart Neighborhood Market
10.2022 - 09.2023
- Lead and supervised stocking associates to meet daily freight and stocking goals.
- Unloaded trucks and oversee backroom organization and inventory flow.
- Ensured merchandise is stocked accurately, zoned properly and priced correctly.
- Monitored on-hand accuracy and assist with inventory control process
- Trained, coach and mentor associates on stocking procedures and productivity; enforce safety standards and proper use of equipment (motorized and manual pallet jacks and top stock carts).
- Supported store leadership with staffing needs, performance feedback, address associate concerns and assist with problem resolution.
Academy Trainer
Walmart Neighborhood Market
05.2022 - 10.2022
- Trained new and existing associates to enhance employee skills and knowledge in retail operations, ensuring quick adaptation to store procedures and customer service standards.
- Monitored training progress and give feedback leadership
- Conducted performance evaluations, providing constructive feedback to foster professional growth among team members
- Modeled Walmart values and professional behavior at all times.
Fuel Associate
Walmart Neighborhood Market
11.2021 - 05.2022
- Operated fuel dispensers and maintained compliance with safety regulations, follow environmental and loss-prevention procedures.
- Monitored fuel inventory levels to ensure availability and prevent shortages.
- Assisted customers with payment issues, basic troubleshooting and provided information on fuel products.
- Conducted regular equipment inspections to identify maintenance needs promptly.
- Maintained cleanliness of the fuel station, including pumps, windows and trash areas.
Permit Analysts
Orange County Division of Building Safety
02.2018 - 05.2020
- Reviewed permit applications for completeness, compliance with building, zoning and safety codes.
- Processed and issue roof, plumbing, electrical and HVAC permits.
- Provided guidance to contractors, builders and the public regarding permit requirements and procedures.
- Maintained accurate records in permitting and tracking systems.
- Calculated and collected permit fees in accordance with municipal schedules
- Supported inspectors and building officials with administrative tasks.
- Coordinated inspections with contractors, ensuring timely completion of projects and adherence to safety standards.
Education
Bachelor of Arts - Business Administration
Indian Educational Trust College
Georgetown, Guyana 04-1980
Skills
- Strong leadership, team building, communication and time management skills
- Ability to multi-task in a fast paced environment and meet deadlines
- Proficient to train, coach and motivate diverse teams
- Attention to detail, accuracy, safety awareness and problem solving
- Knowledge of building codes, zoning regulations and permitting
- Critical thinking in situation for employees well-being and customer satisfaction
Timeline
Front End Team Associate
Walmart Neighborhood Market
09.2023 - Current
Team Leader - Stocking 2nd Shift
Walmart Neighborhood Market
10.2022 - 09.2023
Academy Trainer
Walmart Neighborhood Market
05.2022 - 10.2022
Fuel Associate
Walmart Neighborhood Market
11.2021 - 05.2022
Permit Analysts
Orange County Division of Building Safety
02.2018 - 05.2020
Bachelor of Arts - Business Administration
Indian Educational Trust College