Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Evergreen

Lynchburg

Summary

Results-driven retail professional with proven expertise in customer service, sales performance, and visual merchandising. Skilled in training and motivating teams to exceed performance goals, while delivering exceptional customer experiences. Adept at resolving customer issues promptly and fostering strong customer relationships through personalized recommendations and consultative selling. Experienced in strategically managing product displays and promotions to maximize sales and enhance store presentation. Collaborative team player focused on driving sales growth and creating engaging shopping environments.

Overview

5
5
years of professional experience

Work History

Supervisor

CVS Pharmacy
Lynchburg
02.2021 - Current
  • Trained, coached, and motivated team members to meet performance goals, and deliver excellent customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Oversaw inventory management, including ordering, stocking, and shrink control, to optimize product availability.
  • Strategically managed and refreshed endcap and promotional displays to align with sales goals, seasonal promotions, and customer trends, while monitoring stock levels to ensure product availability, and maximize high-margin sales.
  • Supported daily sales performance by setting clear goals, leading by example on the sales floor, and encouraging upselling and customer engagement among team members.

Lead Sales Associate

Bath and Body Works
Sioux Falls
03.2020 - 08.2020
  • Assisted customers in selecting products and providing personalized recommendations.
  • Built strong customer relationships through engaging, consultative selling techniques, resulting in repeat purchases and loyalty.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Strategically promoted limited-time offers and seasonal products to create urgency and boost sales.
  • Participated in visual merchandising efforts to create appealing product displays.

Education

Associate of Science - Mortuary Science

Worsham College of Mortuary Science
Wheeling, IL

Skills

  • Customer service
  • Proficiency with digital systems
  • Sales performance
  • Visual merchandising
  • Problem solving
  • Team collaboration

Timeline

Supervisor

CVS Pharmacy
02.2021 - Current

Lead Sales Associate

Bath and Body Works
03.2020 - 08.2020

Associate of Science - Mortuary Science

Worsham College of Mortuary Science

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Margaret Evergreen