Margaret Killoy
Toano
Summary
Dynamic professional with a versatile background in hospitality. Skilled in effective communication and conflict resolution, with a proven track record of enhancing customer satisfaction and training new team members to uphold service standards.
Overview
3
3
years of professional experience
Work History
Barista
Hohl
Toano
04.2024 - 04.2026
- Prepared high-quality coffee beverages following standard recipes.
- Provided excellent customer service by engaging with patrons.
- Operated espresso machines and other coffee brewing equipment efficiently.
- Assisted in inventory management and restocked supplies as needed.
- Collaborated with team members to ensure smooth service during busy hours.
- Engaged in ongoing product knowledge training to enhance customer recommendations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
Host
Hohl
Toano
04.2024 - 04.2026
- Welcomed guests and ensured a friendly atmosphere at the establishment.
- Managed reservations and organized seating arrangements for optimal flow.
- Assisted servers by communicating guest needs and special requests promptly.
- Provided menu information and answered questions to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food service during busy hours.
- Monitored dining area cleanliness and addressed any issues immediately.
- Trained new hosts on procedures and customer service standards effectively.
- Handled guest complaints with professionalism and provided suitable solutions swiftly.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Waitress
Stonehouse grill
Toano
07.2023 - 12.2023
- Provided friendly and efficient service to customers in a fast-paced environment.
- Took customer orders accurately and processed them through the restaurant system.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new staff on service standards and procedures.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash transactions
- Supported team members during busy hours to enhance overall service efficiency.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Discovery Canyon Campus
Colorado Springs, CO05-2023
Some College (No Degree) - Cosmetology
828 Beauty Academy
Yorktown, VA06-2026
Skills
- Inventory management
- Order accuracy
- Customer relationship management
- Reservation management
- Cash handling
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Staff training
- Front counter maintenance
- POS systems
- Point of sale operation
Timeline
Barista
Hohl
04.2024 - 04.2026
Host
Hohl
04.2024 - 04.2026
Waitress
Stonehouse grill
07.2023 - 12.2023
High School Diploma -
Discovery Canyon Campus
Some College (No Degree) - Cosmetology
828 Beauty Academy