Margaret Phillips
Norfolk,VA
Summary
Competent Medical Biller with 4 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatch Training Coordinator Assistant
Charleston County Consolidated Dispatch Center
04.2020 - 06.2021
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Held meetings with Training Coordinator and Public Safety Education department and outlined goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Identified training needs and planned classes accordingly.
- Developed and implemented effective lesson plans to cover necessary material.
- Adjusted instructional strategies according to student needs and understanding of material.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Provided coaching and mentoring to employees.
911 Emergency Dispatcher
Charleston County Consolidated Dispatch Center
01.2013 - 06.2021
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency law personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Monitored Police radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Managed calls and dispatched for 7 police departments within Charleston County
- Dispatched approximately 50+ calls a day
Medical Biller
Germain Dermatology
07.2016 - 04.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Responded to customer concerns and questions on daily basis.
- Disbursed petty cash by recording entries and verifying documentation.
Patient Care Technician
Germain Dermatology
06.2016 - 12.2017
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
911 Emergency Dispatcher
Mount Pleasant Police Department
04.2012 - 01.2013
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
No Degree - Criminal Justice
Trident Technical College
Charleston, SCHigh School Diploma -
First Baptist Church School
Charleston06.2008
Skills
- Interactive Communication Skills
- Data Analysis
- Teacher Support
- Lesson Preparation
- Emergency Call Response
- National Crime Information Center (NCIC)
- Computer-Aided Dispatching
- Accurate Recordkeeping
- National Law Enforcement Telecommunications System (NLETS)
- Verbatim Transcription
- Administrative Writing
- Law Enforcement
- Case Documentation
- Complex Problem-Solving
- Billing Codes
- CPT Code Modifiers
- Diagnostic Codes
- Account Management
- Critical Thinking
- Collection Calls
- Medicare and Medicaid Processes
- Statement Billings
- Healthcare Terminology
- Reviewing Patient Information
- HIPAA Compliance
- Microsoft Office
- Petty Cash Disbursement
- Patient Account Analysis
- Obtaining Authorizations
- EMR Systems
- Coding Error Resolution
- Record Assessments
- Insurance Claims Analysis
- Training Program Effectiveness
- Customer Service and Assistance
- Traffic Law Enforcement
- Alarm System Monitoring
- Medical Transcription
- Medical Information Software
- Referral Verification
- Front Desk Operations
- Office Supplies and Inventory
Accomplishments
- Gained expertise in all aspects of medical billing including filing claims, refund requests, re-filing rejected claim, completing appeals, and adjusting underpayments.
- Committed to staying up to date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service, and managed care plans.
- Law Dispatcher for 2016
- Gained expertise in map reading, emergency law practices to better insure safety of citizens.
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- NCIC
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- ETC - Emergency Telecommunicator Certified
Timeline
Dispatch Training Coordinator Assistant
Charleston County Consolidated Dispatch Center
04.2020 - 06.2021
Medical Biller
Germain Dermatology
07.2016 - 04.2020
Patient Care Technician
Germain Dermatology
06.2016 - 12.2017
911 Emergency Dispatcher
Charleston County Consolidated Dispatch Center
01.2013 - 06.2021
911 Emergency Dispatcher
Mount Pleasant Police Department
04.2012 - 01.2013
No Degree - Criminal Justice
Trident Technical College
High School Diploma -
First Baptist Church School
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- NCIC
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
- ETC - Emergency Telecommunicator Certified
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