Margaret Quintero
Lynchburg
Summary
Operations Supervisor with 10+ years of experience in high-volume distribution center environments. Proven ability to lead teams of 30+ employees, manage shipping volumes of 30K–100K orders per day, and coordinate up to 20 outbound trailers during peak operations. Experienced in warehouse operations, process improvement, workforce planning, and operational data analysis. Known for driving productivity, improving workflows, and maintaining strong safety and quality standards. Currently pursuing Supply Chain & Operations Management education to further develop logistics and operational leadership skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DC Operations Supervisor
J.Crew Group Inc.
09.2021 - Current
- Supervise 2nd shift distribution operations, leading teams of 30+ employees to meet daily production and shipping goals.
- Oversee shipping operations processing 30,000–40,000 customer orders daily, increasing to 100,000+ during peak seasons.
- Coordinate outbound logistics for 10–12 trailers per day, scaling to 20+ trailers during high-volume periods.
- Developed Excel-based reporting tools to analyze production data, forecast staffing needs, and plan trailer capacity for shipping operations.
- Increased efficiency across multiple departments by identifying workflow bottlenecks and implementing process improvements.
- Led and developed multiple teams from the ground up, including training, onboarding, and performance coaching.
- Participated in Kaizen and Rapid Improvement Events, driving continuous improvement initiatives to reduce waste and improve productivity.
- Conduct Gemba walks and Standard Work confirmations to ensure operational consistency, quality standards, and process adherence.
- Manage employee performance through coaching, corrective action, and conflict resolution while maintaining a positive team environment.
- Ensure compliance with safety policies and operational standards through daily monitoring and communication.
DC Lead
J.Crew Group Inc.
09.2016 - 09.2021
- Led daily warehouse operations across multiple departments, coordinating labor and workflow to meet production goals.
- Implemented a process improvement that increased department production output by 300%.
- Trained and developed cross-functional teams, improving staffing flexibility and operational coverage.
- Identified operational issues and implemented corrective actions to maintain productivity and meet operational goals.
- Analyzed hourly production data and reported performance trends to leadership to support operational decision-making.
Merchandise Processor III - Wave Planner
J.Crew Group Inc.
04.2014 - 09.2016
- Planned and prioritized customer order waves based on distribution center capacity and departmental workloads.
- Managed order flow to support high-volume fulfillment operations while maintaining on-time shipment goals.
- Investigated aged orders and delays, resolving issues to meet customer delivery commitments.
- Coordinated with supervisors and management to ensure accurate workload planning and order processing.
Merchandise Processor II - Control Clerk
J.Crew Group Inc.
06.2013 - 04.2014
- Researched and resolved order discrepancies and shipping issues to maintain fulfillment accuracy.
- Analyzed recurring order issues and identified trends to help reduce processing errors.
- Monitored and prioritized same-day and priority shipments to ensure timely delivery.
Merchandise Processor II - Assembly
J.Crew Group Inc.
10.2012 - 06.2013
- Assembled and packed customer orders for shipment while maintaining accuracy and productivity standards in a high-volume distribution environment.
Education
Supply Chains And Operations Management
Western Governors University
Salt Lake City, UT09-2030
High School Diploma -
Amherst County High School
Amherst, VA07-2010
Skills
- Team Leadership & Development
- Workforce Planning & Staffing
- Distribution Center Operations
- Shipping & Logistics Coordination
- Operational Data Analysis
- Advanced Microsoft Excel
- Capacity & Trailer Planning
- Continuous Improvement (Kaizen / RIE)
Certification
- Microsoft Excel and Copilot Fundamentals
Timeline
DC Operations Supervisor
J.Crew Group Inc.
09.2021 - Current
DC Lead
J.Crew Group Inc.
09.2016 - 09.2021
Merchandise Processor III - Wave Planner
J.Crew Group Inc.
04.2014 - 09.2016
Merchandise Processor II - Control Clerk
J.Crew Group Inc.
06.2013 - 04.2014
Merchandise Processor II - Assembly
J.Crew Group Inc.
10.2012 - 06.2013
Supply Chains And Operations Management
Western Governors University
High School Diploma -
Amherst County High School