Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Shelton

Draper

Summary

Results-driven professional with expertise in inventory management and customer service strategy. Proven ability to enhance store efficiency and drive sales through effective communication and process optimization. Detail-oriented professional known for optimizing inventory processes and delivering exceptional customer service. Experience in managing operations and team dynamics, ensuring efficient workflows and enhanced client relationships.

Overview

19
19
years of professional experience

Work History

Department Manager

Walmart
Christchurch
01.2019 - 10.2020
  • Managed daily operations to enhance store efficiency and functionality.
  • Supervised team members to uphold exceptional customer service standards.
  • Coordinated inventory management and restocking processes to optimize stock levels.
  • Executed promotional events and merchandising displays to drive sales.
  • Resolved customer complaints promptly to maintain strong client relationships.
  • Handled overstock and controlled inventory to prevent shortages.
  • Collaborated across departments to ensure seamless operations among teams.
  • Supported sales associates in task completion to improve workflow efficiency.

Modular Team Associate

Walmart
Christiansburg
01.2016 - 01.2019
  • Maintained organized merchandise displays and stocked shelves efficiently.
  • Operated equipment for effective product handling and transportation.
  • Engaged customers, providing information to enhance shopping experiences.
  • Collaborated with team members to optimize inventory management processes.
  • Monitored expiration dates, removing outdated products promptly.
  • Participated in training sessions to strengthen understanding of store policies.
  • Communicated inventory needs and customer feedback to management effectively.
  • Ensured a clean and safe shopping environment through diligent maintenance.

Inventory Associate

Walmart
Christchurch
01.2014 - 01.2016
  • Managed inventory levels utilizing warehouse management systems to enhance efficiency.
  • Conducted regular stock audits to ensure accuracy and organization of inventory records.
  • Implemented labeling systems for efficient product identification and retrieval processes.
  • Collaborated with team members to optimize storage space and layout for improved accessibility.
  • Performed physical inventory counts to maintain accurate inventory data.
  • Investigated discrepancies between physical counts and computer system records.
  • Provided training and guidance to new staff on inventory procedures and safety protocols.
  • Maintained cleanliness and orderliness of inventory area at all times.

Overnight Stocker

Walmart
Christiansburg
11.2009 - 01.2014
  • Efficiently stocked shelves during overnight shifts to ensure product availability.
  • Trained new staff on safety protocols and stocking procedures.
  • Collaborated with management to enhance restocking procedures.
  • Assisted team members in unloading deliveries and sorting products.
  • Organized shelves, racks, and bins for optimal product visibility.
  • Maintained cleanliness of work areas by sweeping and disposing of trash.
  • Provided excellent customer service in locating items and answering product inquiries.
  • Built promotional displays as directed by supervisor, contributing to sales events.

Title Abstractor

Self-employeed
Draper
06.2004 - 11.2009
  • Conducted thorough title searches to confirm property ownership and identify liens.
  • Prepared comprehensive title reports for clients and real estate transactions.
  • Analyzed public records to uncover potential title issues or defects.
  • Communicated findings and processes effectively with clients throughout title search.
  • Compiled and reviewed title documents for accuracy before submission.
  • Investigated discrepancies in public records via court orders and surveys.
  • Drafted abstracts summarizing all relevant documents for specific parcels of land.
  • Maintained confidentiality while handling sensitive client information.

Sales Associate

Frank's Video and Tanning
Pulaski
08.2001 - 06.2004
  • Assisted customers in selecting video rentals and tanning services while providing exceptional service.
  • Maintained cleanliness and organization of display areas for optimal customer experience.
  • Processed transactions efficiently at point of sale, ensuring swift service.
  • Managed inventory levels by restocking items as needed to meet demand.
  • Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
  • Collaborated with team members to facilitate smooth daily operations and workflow.
  • Trained new employees on cash register operation, stock procedures, and customer service standards.
  • Answered incoming calls to provide accurate information about products and services.

Education

Some College (No Degree) - General

Radford University
Radford, VA

Skills

  • Inventory management
  • Customer service strategy
  • Conflict resolution
  • Process optimization
  • Effective communication
  • Project management
  • Attention to detail
  • Critical thinking
  • Time management
  • Work planning and organization
  • Adaptability and flexibility
  • Problem-solving
  • Verbal and written communication

References

References available upon request.

Timeline

Department Manager

Walmart
01.2019 - 10.2020

Modular Team Associate

Walmart
01.2016 - 01.2019

Inventory Associate

Walmart
01.2014 - 01.2016

Overnight Stocker

Walmart
11.2009 - 01.2014

Title Abstractor

Self-employeed
06.2004 - 11.2009

Sales Associate

Frank's Video and Tanning
08.2001 - 06.2004

Some College (No Degree) - General

Radford University

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Margaret Shelton