Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Woodson

Chesapeake

Summary

Professional manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

20
20
years of professional experience

Work History

Assistant Manager, Customer Service

Wal-Mart Neighborhood Market
Chesapeake City
11.2016 - Current
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reconciled differences between actual and expected amounts of currency received from customers.
  • Researched discrepancies in account balances and reported findings to senior management.
  • Prepared detailed reports summarizing daily, weekly, monthly, quarterly, and annual cash transactions.
  • Provided support to other staff members regarding cash handling procedures.
  • Analyzed cash flow trends to identify opportunities for improved efficiency or cost savings.
  • Ensured that all cash handling activities complied with applicable laws, regulations, and industry standards.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with regulatory requirements and industry standards.

Customer Care Representative Manager

Teleperformance
Shreveport
01.2014 - 11.2016
  • Ensured compliance with data protection regulations when handling customer information.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Resolved customer complaints promptly and professionally.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Answered customer inquiries over the phone and via email.
  • Provided training support for new hires related to customer service processes and procedures.

Assistant Store Manager

Loves Travel Stop
Greenwood
10.2005 - 07.2012
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Trained new employees on store policies, procedures and customer service standards.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Education

Associate of Science - Business Administration And Management

Southern University At Shreveport
Shreveport, LA
08-2005

High School Diploma -

Huntington High School
Shreveport, LA
05-2003

Skills

  • Cash handling
  • Financial reporting
  • Regulatory compliance
  • Customer service
  • Employee training
  • Inventory management
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Process improvement
  • Recruitment support
  • Time management
  • Motivational support
  • Customer relationship management
  • Process improvement strategies
  • Retail operations
  • Performance reviewing
  • Employee engagement
  • Critical thinking
  • Material handling
  • Pallet jack operation
  • Inbound call answering
  • Credit card payment processing
  • Teamwork skills
  • Microsoft office
  • Phone etiquette
  • Employee coaching
  • Microsoft Word
  • Team building
  • Multitasking Abilities
  • Excellent communication
  • Research
  • Project planning
  • Task prioritization
  • Active listening
  • Communication skills

Timeline

Assistant Manager, Customer Service

Wal-Mart Neighborhood Market
11.2016 - Current

Customer Care Representative Manager

Teleperformance
01.2014 - 11.2016

Assistant Store Manager

Loves Travel Stop
10.2005 - 07.2012

Associate of Science - Business Administration And Management

Southern University At Shreveport

High School Diploma -

Huntington High School

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Margaret Woodson