Open To Work
Margarita Maya
Leesburg
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Management Onboarding Specialist
SOS International
01.2017 - Current
- Perform Quality management activities throughout the program and business process. Ensuring successful completion of tasks and work activities at the best value, satisfying customer, operational, and contractual requirements. Completing assigned activities and tasks supporting the testing, orientation, onboarding, evaluation, assessment, disqualification, and reinstatement sub-processes.
- Develop all training guides (PDF) and Video training guides for all internal and independent new hires.
- I have Onboarded over 300+ independent contractors and over 100+ new employees.
- I create and maintain over 500+ independent contractors' onboarding and training files to ensure we comply with the contractual requirements.
- All Orientations are conducted over the phone and via Webex.
- Assist in new hire process and training.
- I am supporting Quality management in providing program-wide oversight of all inputs, outputs, and outcomes associated with program quality assurance and collaborating, researching, analyzing information, preparing reports regarding quality metrics and operational activities, and performing audit activities inspecting, examining, surveying, assessing, and evaluating the administrative and operational records of the interpreters.
- I coordinate and plan team-building events and POC for the program's volunteer events and relationship-building.
- I also perform onsite evaluations/Orientations based on performance and protocol in all immigration courts located in the U.S.
- Department of Justice/ Immigration Courts
Case Manager
01.2015 - 01.2019
- Prepared client applications and assisted them with the interview process.
- Worked with children that have been unaccompanied minors to prepare for interviews and look for mental health programs they can attend.
- Developed highly empathetic client relationships and earned reputation for delivering high quality customer service.
- Conducted audits and making sure compliance is up to date when entering cases.
- Volunteer Experience
Human Resources Supervisor
TEK Systems
01.2016 - 01.2017
- Supported the efficiencies of the HR Associate (s) directing and coordinating the work of field office personnel and processes as these relate to accounting/administrative functions, supporting office policies, facilities management, staff requirements and compliance, serving recruiters, sales, the Director of Business Operations, and corporate partners.
- Prepared and managed over 60+ New Hire Orientation processes and collect IDs for I-9 verifications weekly.
- I was able to update/create and submit over 150+ new hire folders to corporate, reaching our office compliance goal of 98% within a month.
- Processed payroll compliance activities (such as drug and background screens), benefits eligibility and distribution, worker's comp, and tax weekly to over 150 employees.
- Managed confidential information.
- Conducted over 50 background checks monthly, including criminal, driver, and employment history, ensuring all reports complied with FOIA and agency policies.
- Trained and developed HR Administrative Assistants to meet required performance goals; identified areas of improvement; supervised training evaluations and coaching on areas such as technical job-specific skills and soft skills; recommendations for hires, terminations, promotions, demotions, and policy enforcement; provide regular feedback; submit performance evaluations.
- Maintained office expenditures, delivery, and Purchasing Card reconciliation; monitored unemployment starts and finishes worker's compensation; set oversees and measured subordinates' performance goals to positively impact organizational abilities.
Education
ASSOCIATES DREGREE -
Universidad Del Turabo
MARKETING DIPLOMA -
DR.Juan.J.Osuan
Skills
- Conflict Resolution
- Records management
- Mentoring and Coaching
- Quality Improvement
- Immigration Knowledge
- Data entry and database use
- Management experience
Certification
CTFL Certification, Certified Tester Foundation Level, 02/01/23
Expertise
English, Spanish, Excellent verbal and written communication skills., Ability to work independently and as part of a team., Critical Thinking, Excellent Organizational Skills and attention to detail., Strong Analytical and problem-solving skills., Outlook, Power Point, Microsoft/Adobe, Onboarding/Orientations, Developing Training Material
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$85000/yr - $200000/yrTimeline
Quality Management Onboarding Specialist
SOS International
01.2017 - Current
Human Resources Supervisor
TEK Systems
01.2016 - 01.2017
Case Manager
01.2015 - 01.2019
ASSOCIATES DREGREE -
Universidad Del Turabo
MARKETING DIPLOMA -
DR.Juan.J.Osuan