Maria Akol
Oak Hill
Summary
Dynamic barista with extensive experience at The Ritz Carlton, recognized for enhancing customer satisfaction through exceptional beverage preparation and service. Skilled in inventory management and cash handling, I successfully implemented streamlined processes that reduced waste by 20%, while fostering a positive team environment and training new staff to uphold high cleanliness standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Barista
Corporate Chef
02.2024 - 09.2025
- Trained new baristas on equipment operation and beverage preparation techniques.
- Ensured consistent quality of beverages by adhering to company recipes and standards.
- Managed inventory levels, placing orders for supplies to maintain optimal stock.
- Implemented streamlined workflow processes to enhance efficiency during peak hours.
- Provided exceptional customer service, resolving complaints and ensuring satisfaction.
- Assisted in designing seasonal drink menus in collaboration with management team.
- Conducted daily equipment maintenance checks to ensure operational safety and functionality.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista Shift Supervisor
Sodexo USA
01.2021 - 04.2023
- Supervised daily operations and ensured adherence to quality standards during shifts.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service efficiency.
- Implemented new coffee brewing techniques that enhanced flavor profiles and customer satisfaction.
- Monitored cash handling procedures to ensure accuracy in transactions and accountability among staff.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Gourmet Barista
The Ritz Carlton
09.2011 - 10.2020
- Delivered high-quality coffee beverages with attention to flavor and presentation.
- Trained new baristas on equipment operation and customer service standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Collaborated with team members to enhance workflow during peak service hours.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Developed seasonal beverage menus that increased customer engagement and satisfaction.
- Implemented feedback mechanisms to continuously improve service delivery and product quality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Science -
Assumption College
PhilippinesBachelor of Science - History Political Science
De La Salle Univerity
Manila PhilippinesSkills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Supply ordering
- Menu memorization
- Inventory management
- Food service
- Guest service
- POS systems
- Safe food handling
- Inventory
- Barista training
- Beverage preparation
- Health code compliance
- POS system operation
- Cash handling
- Espresso machine operation
- Quality control
Certification
Northern Virginia Food Maanger
Expiration Date 02/26/2029
Timeline
Lead Barista
Corporate Chef
02.2024 - 09.2025
Barista Shift Supervisor
Sodexo USA
01.2021 - 04.2023
Gourmet Barista
The Ritz Carlton
09.2011 - 10.2020
Bachelor of Science -
Assumption College
Bachelor of Science - History Political Science
De La Salle Univerity