Summary
Overview
Work History
Education
Skills
Timeline
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Maria Buk

Norfolk

Summary

Dedicated and customer-focused professional with 7+ years of hands-on experience in fast-paced restaurant environments. Proven ability to handle customer complaints, manage time effectively, and support daily operations across all areas of service. Known for reliability, leadership potential, and strong communication skills. Holds an Associate of Arts in Business and now seeking to transition into a supervisory or mid-level management role where operational knowledge and team support experience can drive continued success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

U-Haul International
05.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Assisted customers with rentals, advised with details when customers could not reach the store directly.
  • Maintained knowledge of product offerings, promoting services to enhance customer experience.
  • Assisted with processing payment for past due rentals, citations, and tolls.

Server

All Saints Public House
08.2023 - 05.2024
  • Provided excellent customer service by promptly taking and delivering orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new servers on menu items and service protocols.
  • Handled cash transactions accurately and efficiently during peak hours.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Engaged with customers to ensure satisfaction and resolve any issues promptly.

Server/Bartender

Landmark Smoke House
03.2021 - 08.2023
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed order accuracy by efficiently processing requests and coordinating with kitchen staff.
  • Developed extensive knowledge of menu items, facilitating informed recommendations to guests.
  • Assisted in training new servers on operational procedures and customer interaction techniques.
  • Assisted management in evaluating operational workflows for continuous improvement initiatives.

Host/Server/Bartender

Melt Bar and Grilled
03.2019 - 03.2021
  • Managed guest seating and waitlist, optimizing flow during peak hours.
  • Facilitated communication between kitchen and service staff, enhancing operational efficiency.
  • Trained new hosts on customer service standards and restaurant protocols.
  • Resolved guest inquiries and complaints, ensuring positive dining experiences.
  • Coordinated special events and reservations, increasing customer satisfaction.
  • Maintained cleanliness and organization of front-of-house areas, promoting a welcoming environment.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Associate of Arts - Business Administration And Management

Cuyahoga Community College
Cleveland, OH
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Communications
  • Problem resolution
  • Payment processing

Timeline

Customer Service Representative

U-Haul International
05.2025 - Current

Server

All Saints Public House
08.2023 - 05.2024

Server/Bartender

Landmark Smoke House
03.2021 - 08.2023

Host/Server/Bartender

Melt Bar and Grilled
03.2019 - 03.2021

Associate of Arts - Business Administration And Management

Cuyahoga Community College

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Maria Buk