MARIA CRADDUCK
Fairfax
Overview
10
10
years of professional experience
1
1
Language
Work History
Quadrant, Staffing Agency
06.2017 - 12.2017
- Performing front desk position as management assigns.
Procedure Scheduler
FRC - Fairfax Radiology Consultants
Fairfax
04.2016 - 06.2017
- Required to manage appointments for patients in terms of medical procedures.
- Resolved issues so that a prospective appointment can be met, canceled or rescheduled effectively meeting the varying limitation constraints of the patient.
- Update patient information in the demographic database to ensure patients' charts are complete at all times.
- Apart from just scheduling, provided information about our center locations via email to provide patients with specific information regarding facility's addresses, landmarks, procedure requirements and documentation that they need to bring along., Responsible for answering all incoming calls to the practice with 3-4 other employees.
- Determined the need of each caller and routed calls to the appropriate person or department.
- Scheduled all office visit appointments according to protocol, based on physician or physician assistants, for four office locations and 26 providers.
- Called patients daily to confirm appointments and notify of outstanding balances.
- Data entry sending out bunk mail 300 to 500 letters with patients test results as well as recall letters for the next years to come for procedure scheduling.
- Helped the medical records department with scanning patient's procedures, and pathology reports.
Front Desk Receptionist
Gastroenterology Associates or Northern VA
Fairfax
10.2011 - 04.2016
- Responsible for all aspects of the front desk, to include greeting patients, assuring the proper forms were completed and scanned, all data entered into GE Centricity, checking insurance, collecting copays and balances, checking patients in and out, scheduling appointments, procedure screening scheduling at various INOVA hospitals or clinic centers; preparing charts and reconciling all monies collected each day.
- Assisted with Direct Access Program, which involved screening patients to see if they qualified to go directly to procedure or if an office visit was needed first.
- Appointed by the supervisor to go out to one of the satellite office locations to work the front desk two days a week.
- Translating for Spanish speaker's office visits and at the endoscopy center post procedures at the main office.
Front Desk Receptionist
NOVACO, Inc
Fairfax
08.2007 - 10.2011
- Provided comprehensive administrative support to office personnel, including word processing, creating Excel spread sheets with clients' personal information, creating flyers on PowerPoint for Board of Directors meetings, filing documents alpha-numerically, preparing bulk mailings and scanning documents.
- Made bank transfers, transactions &deposits over the phone and in person.
- Paid company bills online and by phone.
- Managed the front desk, tracked mail, and processed donations for clients.
- Assisted clients as required.
- Maintained office efficiency and organization.
Medical Receptionist
Washington Orthopedic & Knee Clinic
Fairfax
04.2010 - 07.2010
- Provided administrative support including answering phone lines, scheduling appointments, checking patients in and out, and posting payments and charges.
- Translated for Spanish patients.
- Assisted patients in completing paper work.
- Collected data from insurance companies for approval of possible patients.
Administrative Intern
Fairfax County Board of Supervisors
Reston
08.2008 - 12.2008
- Reviewed, categorized and filed confidential records for Fairfax County Schools, Police Department, Fire and Rescue, Street Lights, Virginia Dominium Power, Fairfax Water and various utility company files.
- Recognized for being a self-started and dedicated worker, and for having the ability to quickly and efficiently complete tasks.
HR Administrative Intern
Holiday Inn Dulles
Dulles
07.2009
- Worked with the human resources department employee files to ensure that updated W-4 tax forms and INS work permits were on file.
- Updated employee files to reflect training and company rule violations.
- Filed payroll forms, invoices, supply orders and related documents.
Skills
- Key calculator 160 kpm
- MS Word, Outlook, PowerPoint, Access Production Keyboarding 70 wpm
- Alpha numeric Government Filing (ARMA) HIPAA Confidentiality
- Telephone Courtesy/Customer Service Patient Demographics
- Dynamic Scheduling Medinformatix (MI) Program
- EMR Program
- GE Program
- 10 Key calculator, administrative support, alpha, scheduling appointments, charts, clients, Customer Service, Data entry, database, documentation, email, endoscopy, Bilingual English, Filing, forms, Government, human resources, insurance, Keyboarding, letters, meetings, Access, Excel, mail, office, Outlook, PowerPoint, MS Word, next, pathology, payroll, personnel, Police, speaker, reconciling, scanning, Scheduling, Spanish, spread sheets, supervisor, tax, Telephone, phone, Translating, 70 wpm, word processing
Timeline
Quadrant, Staffing Agency
06.2017 - 12.2017
Procedure Scheduler
FRC - Fairfax Radiology Consultants
04.2016 - 06.2017
Front Desk Receptionist
Gastroenterology Associates or Northern VA
10.2011 - 04.2016
Medical Receptionist
Washington Orthopedic & Knee Clinic
04.2010 - 07.2010
HR Administrative Intern
Holiday Inn Dulles
07.2009
Administrative Intern
Fairfax County Board of Supervisors
08.2008 - 12.2008
Front Desk Receptionist
NOVACO, Inc
08.2007 - 10.2011