Maria Ellis
Front Royal
Summary
Dynamic Accounts Receivable Clerk with a proven track record at Senske Services, excelling in collections and invoice processing. Completed multiple company audits for accounts during cancellations. Responded to multiple companies chargebacks and BBB complaints. Adept at resolving disputes and enhancing customer relations, I implemented efficient tracking methods that improved payment workflows, significantly reducing outstanding balances while maintaining meticulous attention to detail.
Overview
1
1
Certification
Work History
Accounts Receivable Clerk
Senske Services
- Processed customer invoices and maintained accurate records in financial management system.
- Reconciled accounts and resolved discrepancies to ensure timely payments.
- Assisted in collection efforts by communicating with clients regarding outstanding balances.
- Generated regular reports on accounts receivable aging for management review.
- Implemented new tracking methods to enhance efficiency of payment processing workflows.
- Collaborated with cross-functional teams to address billing issues and improve customer satisfaction.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
Business
Anne Arundel Community College
Arnold, MDSkills
- Collections
- Invoice processing
- Time management
- Payment posting
- Attention to detail
- Dispute resolution
- Customer relations
- Audit support
- Credit management
- Problem-solving
- Client communication
- Team collaboration
- Invoice generation
- Customer account management
- Collections management
- Accounts reconciliation
- Spreadsheets and journal entries
- Debt collection
- Payment allocation
- Account reconciliation
- Audit procedures
- Merchant Chargebacks
- BBB responses
- Check bank deposits
Certification
Completed Leadership training within the company.
Timeline
Accounts Receivable Clerk
Senske Services
Business
Anne Arundel Community College