Maria Harmon
Lambsburg
Summary
Customer-focused professional with expertise in relationship building, critical thinking, and de-escalation techniques. Proven ability to resolve inquiries and enhance customer satisfaction efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ResultsCx
Lakeland, FL
12.2021 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Utilized CRM software to track and manage customer interactions, ensuring accurate documentation and follow-up.
- Addressed escalated issues promptly, utilizing conflict resolution skills to maintain positive customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Operations Supervisor
ResultsCx
Lakeland, FL
09.2023 - 02.2026
- Analyzed performance metrics to identify areas for continuous improvement.
- Fostered a collaborative team environment, promoting open communication and support.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Education
High School Diploma -
Carroll County High School
Hillsville, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft PowerPoint
- De-escalation techniques
- HIPPA Understanding
Timeline
Operations Supervisor
ResultsCx
09.2023 - 02.2026
Customer Service Representative
ResultsCx
12.2021 - Current
High School Diploma -
Carroll County High School