Maria Petrova
Front Royal
Summary
Service-oriented leader focused on continuous improvement and empowering work ethics. Utilizes entrepreneurial strategies and independent decision making skills to positively impact company success. Proficient in team collaboration in order to enhance the efficiency of the work environment. Dedicated to continuously grow, expand on new skills and create life-changing customer experience.
Overview
9
9
years of professional experience
Work History
Dance Instructor
Shakti Rising Studio
08.2023 - Current
- Enhance student performance by incorporating diverse dance styles and techniques in lessons.
- Develop personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Foster a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Explore a variety of music genre and styles to create a diverse and fulfilling experience for the students
Spa Receptionist
Woodhouse Day Spa
03.2023 - 07.2023
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Ensured high quality guest experience by catering tea and snack assortments in the wait area
- Prepared the massage rooms and escorted the guests to their massage therapists
Social Customer Relationship Master
Mitchell1
11.2022 - 02.2023
- Managed marketing tools such as campaigns, recurring promotions, customer retention and customer acquisition for business owners.
- Continuously provided million dollar businesses with marketing tools on how to maintain and grow their customer base and revenue.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Helped customers recognize value in service they are receiving.
- Provided marketing training and guidance to business owners.
Clerk
Bed Bath & Beyond
04.2015 - 04.2016
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Arts - Metaphysical Science
University of Metaphysical Sciences
Arcata, CA12.2024
Associate of Arts - Health And Fitness
Montgomery College
Rockville, MD05.2019
High School Diploma -
Rockville High School
Rockville, MD06.2016
Certificate - Classical Piano And Music Theory
Peabody Institute of The Johns Hopkins University
Baltimore, MD12.2014
Skills
- Russian fluency
- Expert in Microsoft Word, PowerPoint, Excel
- Data Entry
- Complaint resolution
- Account management
- Research abilities
- One-on-one coaching
- Group Instruction
- Planning and Coordination
- Training and Development
- Decision-Making
- Attention to Detail
- Excellent Communication
- Website optimization
- Content Marketing
- Technical Analysis
- Video File Editing
- Building advertisements
- Social Media administration
- Blogging
- Traffic monitoring
- Marketing
Timeline
Dance Instructor
Shakti Rising Studio
08.2023 - Current
Spa Receptionist
Woodhouse Day Spa
03.2023 - 07.2023
Social Customer Relationship Master
Mitchell1
11.2022 - 02.2023
Clerk
Bed Bath & Beyond
04.2015 - 04.2016
Bachelor of Arts - Metaphysical Science
University of Metaphysical Sciences
Associate of Arts - Health And Fitness
Montgomery College
High School Diploma -
Rockville High School
Certificate - Classical Piano And Music Theory
Peabody Institute of The Johns Hopkins University
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