Maria Trejo
Fairfax
Summary
Dynamic team leader with a proven track record at Whole Food Market, excelling in staff development and customer service. Expert in inventory control and effective communication, I foster collaboration and achieve team goals, enhancing performance and satisfaction. Committed to safety compliance and training, I drive results through innovative solutions and proactive management.
Overview
6
6
years of professional experience
Work History
Team Trainer
Whole Food Market
Vienna
02.2024 - Current
- Assessed trainee competencies, certifying those ready for customer interaction.
- Organized team-building activities to foster communication and collaboration.
- Provided guidance to team members on best practices in customer service.
- Instructed new team members on correct procedures for operations.
- Tracked attendance records for all team trainings and reported results to supervisors.
- Demonstrated job-specific tasks and explained policies to many associates each quarter.
- Monitored, evaluated and recorded training activities or program effectiveness.
Shift Manager
Arby's Restaurant
07.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Manager
Guapos Restaurant
07.2021 - 12.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
Stoker
Walmart
01.2019 - 02.2020
- Improved boiler efficiency by conducting regular inspections and maintenance tasks.
- Enhanced safety protocols for the team by providing comprehensive training sessions on stoker operations.
- Reduced fuel consumption with proper adjustment of combustion controls and air-to-fuel ratios.
- Maintained optimal boiler performance, executing timely repairs and preventative measures.
Education
High School Diploma -
Astar Education Institute
Manassas, VA03.2024
Food Protection Manager Certification
ServSafe
10.2022
Skills
- Inventory Control
- Staff Development
- Supply Ordering
- Delegating Work
- Punctual and Reliable
- Interpersonal Skills
- Team Development
- Safety Compliance
- Team leadership
- Quality control
- Conflict resolution
- Employee training
- Customer service focus
- Effective communication
- Task prioritization
- Goal setting
- Customer Service
- Team Collaboration and Leadership
- Solutions Development
Languages
3,5
Languages
Spanish
Professional
English
Professional
Timeline
Team Trainer
Whole Food Market
02.2024 - Current
Shift Manager
Arby's Restaurant
07.2023 - Current
Shift Manager
Guapos Restaurant
07.2021 - 12.2023
Stoker
Walmart
01.2019 - 02.2020
High School Diploma -
Astar Education Institute
Food Protection Manager Certification
ServSafe
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