Maria Trejo
Fairfax
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Dinner Server
A Silverstone Community
09.2025 - Current
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Assisted in the development of seasonal menus, providing input on customer preferences and showcasing culinary trends for increased return visits.
- Maximized table turnover rates by promptly clearing dishes and resetting tables after guest departure.
- Managed multiple tables simultaneously while maintaining high-quality service standards for all guests.
- Delivered outstanding service with a friendly demeanor, contributing to positive guest feedback.
- Led pre-shift meetings to communicate daily features or updates with fellow servers fostering productive teamwork.
- Anticipated guest needs by refilling drinks proactively and offering additional items when appropriate, elevating overall dining experience quality.
Front Desk Agent
Embassy Suites by Hilton
07.2025 - 01.2026
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Team Trainer
Whole Food Market
02.2023 - 06.2025
- Assessed trainee competencies, certifying those ready for customer interaction.
- Organized team-building activities to foster communication and collaboration.
- Provided guidance to team members on best practices in customer service.
- Instructed new team members on correct procedures for operations.
- Tracked attendance records for all team trainings and reported results to supervisors.
- Demonstrated job-specific tasks and explained policies to many associates each quarter.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Shift Manager
Arby's Restaurant
07.2022 - 12.2024
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Tracked receipts, employee hours, and inventory movements.
Shift Manager
Guapos Restaurant
07.2019 - 12.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
Stoker
Walmart
01.2019 - 02.2020
- Improved boiler efficiency by conducting regular inspections and maintenance tasks.
- Enhanced safety protocols for the team by providing comprehensive training sessions on stoker operations.
- Reduced fuel consumption with proper adjustment of combustion controls and air-to-fuel ratios.
- Maintained optimal boiler performance, executing timely repairs and preventative measures.
- Contributed to a safer working environment by promptly addressing potential hazards and implementing corrective actions.
- Used specialized power tools and welder to conduct basic repairs on incinerators and boiler equipment.
Education
High School Diploma -
Astar Education Institute
Manassas, VAFood Protection Manager Certification
ServSafe
Skills
Hospitality service expertise
Exceptional customer service
Customer service
Front office support
Guest relations
Microsoft office
Time management
Registration processing
Documentation
Credit and cash payments
Transaction processing
Listening skills
Guest services
Hospitality services
Reservation systems
Front desk management
Safety and security procedures
Cash handling
Administrative support
Timeline
Dinner Server
A Silverstone Community
09.2025 - Current
Front Desk Agent
Embassy Suites by Hilton
07.2025 - 01.2026
Team Trainer
Whole Food Market
02.2023 - 06.2025
Shift Manager
Arby's Restaurant
07.2022 - 12.2024
Shift Manager
Guapos Restaurant
07.2019 - 12.2023
Stoker
Walmart
01.2019 - 02.2020
Food Protection Manager Certification
ServSafe
High School Diploma -
Astar Education Institute
Languages
3,3,
3,5