- Backpacking and Hiking
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Road Trips
- Enjoy creating and following travel blogs and vlogs
- Adventure Travel
MARIA WILLIS
Williamsburg
Summary
Dynamic professional with a proven track record at Williamsburg Post Acute, excelling in front desk operations and customer service. Demonstrated strong organizational skills and effective communication, streamlining processes for enhanced efficiency. Adept at data entry and maintaining accurate records, contributing to a welcoming environment and improved client satisfaction.
Overview
19
19
years of professional experience
Work History
Receptionist
Williamsburg Post Acute
12.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Materials Management Distribution Technician
Lake Taylor Transitional Hospital
02.2015 - 12.2020
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Trained new team members on company procedures, ensuring efficient integration into daily workflows and upholding high performance standards.
- Optimized storage space utilization through the reorganization of warehouse shelving systems and bins placement adjustments based on demand patterns changes over time periods analyzed periodically throughout each year cycle duration range observed interna
- Implemented safety protocols to reduce workplace accidents and maintain a secure work environment for staff members.
- Enhanced warehouse efficiency with the implementation of new organization systems and layouts.
- Monitored quality control measures to guarantee that all incoming materials met or exceeded company expectations before acceptance into inventory stock levels.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
Housekeeping Supervisor
Beacon Shores Nursing Home
02.2006 - 08.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Established and enforced safety protocols and guidelines for staff.
Education
GED -
Adult Learning Center
Virginia Beach, VA06-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- File management
- Mail handling
- Multi-line telephone operation
- Multi-line telephone systems
- Basic accounting
- Front desk operations
- Phone etiquette
Interests
Timeline
Receptionist
Williamsburg Post Acute
12.2020 - Current
Materials Management Distribution Technician
Lake Taylor Transitional Hospital
02.2015 - 12.2020
Housekeeping Supervisor
Beacon Shores Nursing Home
02.2006 - 08.2015
GED -
Adult Learning Center
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