Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIA FERNANDA ALARCON ZULETA

Arlington

Summary

Dynamic hospitality professional with experience at Fabio Trabocchi, excelling in customer service and team leadership. Proven ability to train staff and enhance dining experiences through efficient food delivery and meticulous attention to detail. Skilled in cash handling and adept at multitasking under pressure, ensuring guest satisfaction and operational excellence.

Overview

3
3
years of professional experience

Work History

Server/ Busser/Food Runner/Restaurant Hostess

Fabio trabocchi
Roslyn
06.2022 - Current
  • Provided exceptional table service by accurately taking orders, recommending dishes, and efficiently handling payments.
  • Greeted and seated guests with professionalism, managed reservations, and coordinated waitlists to ensure smooth dining experiences.
  • Delivered food promptly, assisted with course transitions, and addressed guest needs to enhance overall dining satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.

Houskeeping Supervisor

cuzco cleaning service
Washington
12.2021 - 07.2023
  • Created and implemented daily cleaning schedules for staff members..
  • Responded promptly to maintenance requests from guests or staff members.
  • Established effective communication between team members in order to foster a positive work environment.
  • Assigned cleaning tasks and managed schedules to optimize staff efficiency and room readiness.
  • Inspected guest rooms for compliance with hotel protocols and reported maintenance issues for timely resolution.
  • Supervised housekeeping team to ensure hotel rooms met cleanliness and quality standards, enhancing guest satisfaction.

Education

High School Diploma -

San Antonio
Colombia
12-2018

Graphic Design

Central
Colombia

Skills

  • Training staff
  • Food delivery
  • Team collaboration
  • Time management
  • Cash handling
  • Customer service
  • Team leadership
  • Housekeeping and cleanliness control
  • Table service and dining setup
  • Attention to detail
  • TOAST POS system knowledge
  • Multitasking under pressure

Languages

Spanish
Professional
English
Professional

Timeline

Server/ Busser/Food Runner/Restaurant Hostess

Fabio trabocchi
06.2022 - Current

Houskeeping Supervisor

cuzco cleaning service
12.2021 - 07.2023

High School Diploma -

San Antonio

Graphic Design

Central

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MARIA FERNANDA ALARCON ZULETA