Maria Fernanda Romero
4501 36th Street South Arlington,VA
Summary
Assistant Operation's Manager with an extensive background in administration. Supervising daily operations and organization. Strong competency for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills in recruiting and developing high-performing teams.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Davidson Hotels & Resorts
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 200 persons event.
Floor Manager
Unconventional Diner
01.2019 - 08.2022
- Write schedules for all front of house staff
- Train and develop all hosts to be certified in brunch/dinner plotting, greeting and seating
- Train and develop all expo as well as runners
- Handle all invoices and audits
- Submit weekly payroll
- Develop all pars for china, glassware, silver in restaurant
- Create tip-pool policy for 2022
- Respond to all positive/negative reviews on all social media platforms
- Hire, interview onboard all new hires
- Helped with booking of large parties/ buyouts and oversee that were properly staffed/executed
- Ensure menu changes are reflected on website
- Train staff to follow restaurant policy and new sanitation procedures post COVID
- Build relationships with vendors and guests.
Server
Unconventional Diner
05.2018 - 01.2019
- Train newly hired employees IE: safety codes, proper use of POS system and menu testing
- Perform POS and other financial responsibilities accurately and promptly
- Perform bookkeeping activities and respond to inquires regarding payroll and timekeeping
- Display superior oral communication skills and ability to communicate effectively with both guests and colleagues at all levels of seniority
- Ensure that company format policies are followed and recommend revisions based on weekly communications with upper management/ownership
- Perform day to day supervision of staff, FOH and BOH, assign tasks and direct overall restaurant level operation performances
- Take orders from guests, input orders into micros and Toast, and obtain payments.
- Assist team in setup and breakdown of events.
Cafe Manager
Paul Bakery
05.2015 - 12.2017
- Oversee Cafe staff and ensure daily orders are made
- Inventory on all coffee and dried goods and ensure everything is to par
- Helped grow 'blends' program from ground up, creating recipes and training all staff in drink making
- Create and develop new coffee drinks and non alcoholic beverages.
Shift Leader / Assistant Manager
Paul Bakery
05.2015 - 01.2018
- Wrote all staff schedules
- Created daily plans with par level for all baked goods and pre-made food
- Completed an extensive barista training which allowed me to be the solo trainer for all front of the house baristas
- Strategically arranged displayed baked goods and food for customer purchasing
- Showed excellent customer service by interacting and building relationships with new and regular guests
- Ordered and built relationships with all outdoor vendors which handled our dried goods and packaging.
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Fluent English
- Fluent Spanish
References
References available upon request
Timeline
Assistant Manager
Davidson Hotels & Resorts
09.2022 - Current
Floor Manager
Unconventional Diner
01.2019 - 08.2022
Server
Unconventional Diner
05.2018 - 01.2019
Shift Leader / Assistant Manager
Paul Bakery
05.2015 - 01.2018
Cafe Manager
Paul Bakery
05.2015 - 12.2017
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