Mariah Greene
Hampton
Overview
11
11
years of professional experience
Work History
Specialist II, Charge Phlebotomist
The American Red Cross
03.2020 - Current
- Lead daily blood drive operations, coordinating staff assignments and workflow to ensure collection goals, quality standards, and regulatory requirements are met.
- Monitor operational performance and identify opportunities to improve donor flow, staff productivity, and overall process efficiency.
- Coach and train team members on procedures, compliance requirements, quality standards, and customer service expectations.
- Collaborate with supervisors and cross-functional teams to resolve operational challenges and implement process improvements.
- Analyze workflow issues and support corrective actions to improve operational effectiveness and donor experience.
- Maintain accurate documentation and compliance with organizational policies, FDA regulations, and quality standards.
Caregiver
Private Home Services
06.2019 - 03.2020
- Assisted patient with daily needs including personal hygiene, dressing, mobility assistance, and repositioning.
- Maintained a clean, safe, and organized living environment.
- Supported therapy and exercise activities while monitoring patient progress and well-being.
- Identified and communicated concerns to support quality care and patient safety.
Style Team Member
Target
10.2016 - 05.2019
- Provided exceptional customer service to cultivate loyalty and satisfaction.
- Followed merchandising guidelines to maintain visually appealing displays and support sales goals.
- Assisted with inventory organization and store operations to improve efficiency.
- Computed sales prices, processed purchases, and handled cash and debit transactions accurately.
Sales Associate
Beauty Max
12.2015 - 09.2016
- Assisted customers with product selection and purchasing decisions.
- Arranged merchandise to create attractive displays and drive sales performance.
- Processed transactions accurately and maintained a positive customer experience.
Customer Service Representative
Faneuil, Inc.
01.2015 - 12.2015
- Identified customer needs and delivered high-quality service, resulting in improved satisfaction scores.
- Resolved customer concerns with timely, effective solutions, enhancing customer experience.
- Assisted in problem resolution and ensured process adherence to support operational performance goals.
- Maintained accurate records through data entry and tracking systems.
Education
Medical Assisting Diploma -
Centura College
Newport News, VA08-2019
Skills
- Quality Assurance
- Regulatory Compliance
- Performance Metrics
- Process Optimization
- Continuous Improvement
- Operational Excellence
- Team Leadership
- Staff Coaching & Training
- Solutions Oriented
- Skilled Collaborator
- Conflict Resolution
- Adaptive
Timeline
Specialist II, Charge Phlebotomist
The American Red Cross
03.2020 - Current
Caregiver
Private Home Services
06.2019 - 03.2020
Style Team Member
Target
10.2016 - 05.2019
Sales Associate
Beauty Max
12.2015 - 09.2016
Customer Service Representative
Faneuil, Inc.
01.2015 - 12.2015
Medical Assisting Diploma -
Centura College