Mariah Lambie
Dolphin
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Tractor Supply Company
12.2024 - Current
Lot Manager
Cedar Lane Storage Buildings
06.2023 - Current
- Submitted documentation and reports to upper management.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints by actively listening and offering timely solutions.
- Provided sales and customer service assistance to walk-in traffic
Client Service Representative
Veterinary Referral and Critical Care
08.2019 - 06.2022
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Client Service Leader
Animal Medical Center
09.2017 - 12.2019
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Client Service Representative
VCA Animal Care Center
07.2015 - 08.2016
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Team Member
Pet Supplies Plus
11.2014 - 07.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Brook Road Academy
Henrico County 05.2015
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Flexible schedule
- Leadership qualities
- Computer skills
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complaint resolution
- Relationship building
- Team building
Certification
- Propane Certified
- Fork Lift Certified
- Cardboard Baler Certified
Timeline
Team Member
Tractor Supply Company
12.2024 - Current
Lot Manager
Cedar Lane Storage Buildings
06.2023 - Current
Client Service Representative
Veterinary Referral and Critical Care
08.2019 - 06.2022
Client Service Leader
Animal Medical Center
09.2017 - 12.2019
Client Service Representative
VCA Animal Care Center
07.2015 - 08.2016
Team Member
Pet Supplies Plus
11.2014 - 07.2015
Brook Road Academy
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