William Vullo
Woodbridge
Summary
Dynamic professional with a proven track record at Mosaic Home Interiors, excelling in customer service and logistics management. Leveraged computer proficiency and exceptional problem-solving skills to enhance customer satisfaction and streamline sample order processes. Recognized for fostering team morale and improving resolution times, demonstrating a blend of technical and interpersonal excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Samples
Mosaic Home Interiors
06.2023 - Current
- Assisting sales representatives with sample order requests, fulfilling sample orders, shipping orders.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Liaised with sales, quotes, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services, including 50,000 SKUs for samples.
- Effectively communicated with sales representatives to ensure the client receives the sample they are requesting; correct color, texture, size.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained exemplary written and verbal inter/intra-company communication.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Experience utilizing P21, SAP, Microsoft Office programs: Outlook, Excel, Teams, etc.
Assistant Manager
Lumber Liquidators
11.2016 - 06.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted customers with purchases, processed returns, built quotes for services rendered including materials and installation, opened and closed the business, picked up shifts to meet business needs.
- Worked in the warehouse to load and unload orders.
- Utilized heavy machinery - forklift certified.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
No Degree - General Studies
Northern Virginia Community College
Woodbridge12-2012
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06-2010
Skills
- Customer service
- Problem resolution
- Data entry
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
- Order processing
- Service upselling
- Stock management
- Shipping and logistics
- Key holder experience
- Warehousing functions
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative - Samples
Mosaic Home Interiors
06.2023 - Current
Assistant Manager
Lumber Liquidators
11.2016 - 06.2023
No Degree - General Studies
Northern Virginia Community College
High School Diploma -
Woodbridge Senior High School
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