Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Mariah Elisabeth  Wilder

Mariah Elisabeth Wilder

Williamsburg

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Stylist Assistant

Salon Vivace
Williamsburg
09.2021 - 01.2022
  • Maintained cleanliness and organization of salon tools and workstations.
  • Assisted stylists with client consultations and service preparations.
  • Handled inventory management by restocking supplies as needed.
  • Supported customer service by greeting clients and answering inquiries.
  • Prepared hair color mixtures based on stylist instructions and client preferences.
  • Collaborated with team members to ensure a welcoming salon atmosphere.
  • Educated clients on product use during post-service consultations.
  • Organized and maintained styling equipment, inventory, racks and shelves.
  • Documented details of all styling jobs including dates, locations and contact information.
  • Greeted clients upon arrival at studio or location shoots.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
  • Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
  • Treated scalp conditions and hair loss with specialized lotions, shampoos or equipment.
  • Applied appropriate products to customer scalps based on preferences and health needs, promoting desired changes to hair and scalp and boosting customer enjoyment.

Cashier

Cookout
Virginia Beach
01.2021 - 08.2021
  • Processed customer transactions efficiently and accurately at the retail checkout.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained clean and organized checkout area for a positive shopping experience.
  • Handled cash, credit, and digital payments following company protocols.
  • Collaborated with team members to ensure smooth operation during busy hours.
  • Trained new cashiers on operating registers and customer service standards.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Sales Associate

Yankee Candle
Wiliiamsburg
01.2016 - 11.2020
  • Assisted customers in selecting products to enhance their shopping experience.
  • Maintained store cleanliness and organized merchandise displays effectively.
  • Collaborated with team members to ensure timely restocking of inventory.
  • Processed customer transactions accurately using point-of-sale systems.
  • Educated customers about product features and seasonal promotions enthusiastically.
  • Handled customer inquiries and resolved concerns professionally and promptly.
  • Participated in team meetings to discuss sales strategies and product knowledge.
  • Executed visual merchandising standards to create inviting store environments.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Tracked sales performance metrics to identify trends in market place.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Sales Associate

TJ Max
Williamsburg
01.2018 - 12.2019
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Adhered to company initiatives and achieved established goals.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Worked with fellow sales team members to achieve group targets.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Participated in team meetings to discuss sales strategies and product knowledge.
  • Executed visual merchandising standards to create inviting store environments.
  • Handled customer inquiries and resolved concerns professionally and promptly.
  • Educated customers about product features and seasonal promotions enthusiastically.
  • Processed customer transactions accurately using point-of-sale systems.
  • Collaborated with team members to ensure timely restocking of inventory.
  • Maintained store cleanliness and organized merchandise displays effectively.
  • Assisted customers in selecting products to enhance their shopping experience.

Education

Cosmetology - Cosmetology

Asher Insitute of Hampton
Hampton, VA
05-2023

Some College (No Degree) - Child Development

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) - Early Childhood Care And Education

Virginia Community College
VA

Skills

  • Customer service
  • Point of sale operation
  • Inventory management
  • Cash handling
  • Transaction processing
  • Sales promotion
  • Product knowledge
  • Team collaboration
  • Visual merchandising
  • Product restocking
  • Communication skills
  • Time management
  • Conflict resolution
  • Active listening
  • Gift card handling
  • Point-of-sale system operation
  • Refund handling
  • Cleaning and sanitizing
  • Order verification
  • Online orders preparation
  • Point of sale proficiency
  • Loyalty program promotion
  • Credit card processing
  • Empathy and patience
  • Refunds and exchanges
  • Records maintenance
  • Work ethic and integrity
  • Loss prevention
  • Order packaging
  • Money handling
  • Reports and documents
  • Cash management
  • Multitasking and organization
  • Daily reporting
  • Staff training
  • Sales transactions
  • Upselling techniques
  • Checkout monitoring
  • Customer assistance
  • Complex Problem-solving
  • Retail merchandising
  • Patience and empathy
  • Basic math

Affiliations

  • Athlete
  • Sunday School Teacher
  • Church Goer

Accomplishments

  • Multiple Soccer Rewards

Certification

  • Cosmetology License

Languages

Spanish
Elementary

Timeline

Stylist Assistant

Salon Vivace
09.2021 - 01.2022

Cashier

Cookout
01.2021 - 08.2021

Sales Associate

TJ Max
01.2018 - 12.2019

Sales Associate

Yankee Candle
01.2016 - 11.2020

Cosmetology - Cosmetology

Asher Insitute of Hampton

Some College (No Degree) - Child Development

Southern New Hampshire University

Some College (No Degree) - Early Childhood Care And Education

Virginia Community College
Mariah Elisabeth Wilder