Marialejandra Gomez Delgado
Annandale
Summary
Dynamic professional with a strong background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving to drive exceptional customer satisfaction and loyalty. Developed skills within collaborative digital design studio, focusing on creating visually compelling and user-friendly designs. Adaptable and capable of applying design thinking and problem-solving skills across various fields. Looking to transition into new field, leveraging creativity and design expertise to make meaningful impact.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/ Social Media Manager
Herat Oriental Rugs
01.2023 - Current
- Oversaw daily operations of the company, ensuring smooth workflow and timely fulfillment of orders.
- Maximized client retention through exceptional customer service and timely handling inquiries.
- Produced high-quality product photography, performed edits, and maintained accurate inventory listings across multiple e-commerce sites to enhance online sales.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Organized content calendars, ensuring timely delivery of posts aligned with marketing objectives.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Collaborated on website redesign initiatives to improve navigation, usability, and overall user satisfaction.
Intake Coordinator/ Data Entry
Sunshine Home Healthcare
06.2022 - 01.2023
- Coordinated patient intake processes to ensure seamless onboarding and service delivery.
- Communicate with patients’ insurance companies to assure smooth and affordable medical care.
- Streamlined documentation processes, enhancing accuracy and reducing administrative errors in patient records.
- Developed training materials for new staff, promoting understanding of intake procedures and compliance standards.
Freelance Graphic Designer
Analytic Partners
04.2020 - 05.2021
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various presentation materials.
- Assisted in developing innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Utilized After Effects to create engaging animations for data visualization for presentations.
Graphic Designer
Salus per Aquam
03.2020 - 12.2020
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Manage website and online store.
Supervisor
Argo Tea
11.2017 - 03.2020
- Responsible for daily operations, ensuring adherence to quality standards and efficiency goals.
- Trained and mentored team members on customer service best practices and product knowledge.
- Motivated my team to make sales goals and uphold company standards.
- Resolved customer complaints effectively, maintaining high levels of client retention and loyalty.
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies.
Education
Bachelor of Arts - Visual Arts
University of Florida
Gainesville, Florida05-2017
Innovation Academy Alumni - Innovation
University of Florida
Gainesville, Florida05-2017
Study Abroad Program - Visual Arts
Florence University of The Arts
Florence, Italy12-2016
Skills
- Proficient in Adobe Creative Suite (Photoshop, InDesign, Illustrator, After Effects)
- Experienced in Microsoft Office (Word, PowerPoint, Excel)
- Visual design & usability analysis
- 15 years experience in customer service
- Social media management/Content creation
- Detail-oriented
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant/ Social Media Manager
Herat Oriental Rugs
01.2023 - Current
Intake Coordinator/ Data Entry
Sunshine Home Healthcare
06.2022 - 01.2023
Freelance Graphic Designer
Analytic Partners
04.2020 - 05.2021
Graphic Designer
Salus per Aquam
03.2020 - 12.2020
Supervisor
Argo Tea
11.2017 - 03.2020
Bachelor of Arts - Visual Arts
University of Florida
Innovation Academy Alumni - Innovation
University of Florida
Study Abroad Program - Visual Arts
Florence University of The Arts
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