Mariam Abbas
Annandale
Summary
Dynamic professional with extensive experience in cold calling and voter engagement at Progressive Turnout Project. Proven ability to develop effective scripts and engage constituents, enhancing outreach efforts. Skilled in visual merchandising and maintaining organized displays, ensuring optimal customer experiences. Recognized for delivering exceptional service and fostering strong relationships with clients.
Overview
2026
2026
years of professional experience
Work History
Cold Caller
Progressive Turnout Project
Annandale
08.2024 - Current
- Conducted outreach calls to engage potential voters and volunteers.
- Collaborated with team members to refine calling scripts for effectiveness.
- Educated voters on upcoming elections and important issues during calls.
- Participated in training sessions to enhance cold calling techniques and strategies.
- Called prepared lists of leads and read short scripts to promote products and services.
- Provided timely, courteous, and knowledgeable responses to information requests.
Telemarketer/Cold Caller
Progressive Turnout Project
Annandale
08.2024 - Current
- Conducted outreach calls to engage potential voters for progressive initiatives.
- Educated constituents on key issues impacting their communities through phone conversations.
- Maintained accurate records of calls and voter interactions in database systems.
- Handled inbound telephone calls from interested customers.
- Initiated outbound calls to prospective clients using scripts.
- Greeted customers in a friendly, professional manner on the phone.
Food Demonstrator/Marketing Associate
Advantage Solutions
Falls Church
01.2018 - 04.2020
- Conducted engaging food demonstrations to attract customer interest and enhance product visibility.
- Educated consumers on product features, benefits, and preparation methods during events.
- Collaborated with team members to set up and break down demonstration stations efficiently.
- Maintained cleanliness and organization of demonstration areas to ensure compliance with safety standards.
- Responded to customer inquiries, providing detailed information about products and promotions.
- Assisted in inventory management by tracking product availability for demonstrations.
- Developed relationships with customers, encouraging brand loyalty through positive interactions.
- Utilized microwave ovens and different utensils in food preparation for product demonstrations.
- Assisted other team members in stocking shelves with products.
- Provided samples of food items to customers.
- Ensured compliance with safety regulations during demonstrations.
- Neatly set up product demonstration area and placed information materials within easy reach.
- Engaged with customers through conversations about the featured product.
- Maintained records of product demonstrations and results.
- Educated customers on the features and benefits of food products.
Garden Associate
Home Depot
Merrifield
07.2019 - 08.2019
- Assisted customers with selecting plants and gardening supplies.
- Maintained plant displays, ensuring optimal health and appearance.
- Provided information on plant care and gardening techniques to customers.
- Stocked shelves with seasonal plants and gardening products efficiently.
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Processed customer orders for delivery or pick-up from the garden department.
Softlines Associate
Kmart, Sears Holding
Annandale
09.2013 - 01.2018
- Maintained organized displays for clothing and accessories to enhance customer experience.
- Assisted customers with product selection and inquiries on softlines merchandise.
- Collaborated with team members to restock and replenish inventory on the sales floor.
- Executed markdowns and promotions in accordance with company directives and schedules.
- Replenished stock on shelves, racks, and displays to ensure product availability for customers.
- Maintained cleanliness of sales floor and backroom areas at all times.
- Stocked shelves with new merchandise according to planograms provided by corporate office.
- Provided excellent customer service by greeting each customer with a friendly attitude.
- Updated electronic price tags with accurate pricing information for various products.
- Assisted customers in locating desired merchandise throughout the store.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
Hardlines Associate
Kmart, Sears Holding
Annandale
09.2013 - 01.2018
- Stocked merchandise on shelves to ensure product availability.
- Assisted customers with product inquiries and locating items.
- Maintained cleanliness and organization of hardlines department.
- Cleaned shelves, counters and tables to maintain organized store.
Cold Caller/Canvasser
Progressive Turnout Project
Annandale
08.2016 - 11.2016
- Conducted outreach calls to engage potential voters for progressive initiatives.
- Researched voter demographics to target outreach efforts efficiently.
- Participated in training sessions to enhance calling skills and knowledge of issues.
- Called prepared lists of leads and read short scripts to promote products and services.
- Handled inbound telephone calls from interested customers.
- Engaged voters through door-to-door canvassing efforts in targeted neighborhoods.
Softlines Team Member
Macy's
Springfield
11.2014 - 12.2015
- Maintained visual merchandising standards for softlines displays and promotions.
- Organized stockroom inventory and ensured merchandise was easily accessible.
- Collaborated with team members to restock shelves and manage inventory flow.
- Assisted customers in finding the right products to meet their needs.
- Stocked shelves with merchandise according to planograms.
- Folded and hung clothing items on display racks.
- Organized backroom stock areas for efficient product flow.
- Performed weekly cycle counts of inventory items.
- Executed markdowns on dated or discontinued merchandise.
Sales Associate/Softlines Team Member
Burlington
Seven Corners
2010 - 2010
- Operated point-of-sale system to process transactions efficiently.
- Assisted customers in finding merchandise and providing product information.
- Monitored stock levels and reported discrepancies to management regularly.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
Sales Associate
New York & Company
Springfield
2010 - 2010
- Processed transactions efficiently using point-of-sale systems.
- Restocked inventory and organized merchandise on the sales floor.
- Handled customer inquiries and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
JCPenney
Springfield
2012 - 2012
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to enhance store presentation.
- Assisted customers with product selection and provided fashion advice.
- Restocked inventory and organized merchandise on the sales floor.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly.
- Supported promotional events by setting up displays and engaging customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cold Caller/Political Canvasser
Progressive Turnout Project
Annandale
2008 - 2012
- Conducted outreach calls to engage potential voters and volunteers.
- Collaborated with team members to refine calling scripts for effectiveness.
- Scheduled follow-up calls to maintain engagement with interested individuals.
- Educated voters on upcoming elections and important issues during calls.
- Participated in training sessions to enhance cold calling techniques and strategies.
- Engaged voters through door-to-door canvassing in targeted neighborhoods.
Art Volunteer
Artomatic
Washington
2012 - 2012
- Coordinated volunteer schedules to ensure adequate coverage for activities.
- Developed promotional materials to increase awareness of volunteer opportunities.
- Greeted guests and offered assistance in finding specific departments or personnel.
Sales Associate/Softlines Team Member
The Shoe Dept
Springfield
2009 - 2012
- Assisted customers in finding merchandise and providing product information.
- Maintained visual merchandising standards to enhance store presentation.
- Restocked shelves and organized inventory for optimal accessibility.
- Monitored stock levels and reported discrepancies to management regularly.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Famous Footwear
2005 - 2005
- Restocked inventory and organized merchandise on the sales floor.
- Handled customer inquiries and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Associate of Arts - Art
Northern Virginia Community College
Annandale, VA05-2012
Skills
- Cold calling
- Voter engagement
- Script development
- Scripted calls
- Visual merchandising
- Scripted call control
Accomplishments
- Made the deans list in college. Graduated cum laude-the second highest
References
References available upon request.
Timeline
Cold Caller
Progressive Turnout Project
08.2024 - Current
Telemarketer/Cold Caller
Progressive Turnout Project
08.2024 - Current
Garden Associate
Home Depot
07.2019 - 08.2019
Food Demonstrator/Marketing Associate
Advantage Solutions
01.2018 - 04.2020
Cold Caller/Canvasser
Progressive Turnout Project
08.2016 - 11.2016
Softlines Team Member
Macy's
11.2014 - 12.2015
Softlines Associate
Kmart, Sears Holding
09.2013 - 01.2018
Hardlines Associate
Kmart, Sears Holding
09.2013 - 01.2018
Sales Associate/Softlines Team Member
Burlington
2010 - 2010
Sales Associate
New York & Company
2010 - 2010
Sales Associate
JCPenney
2012 - 2012
Cold Caller/Political Canvasser
Progressive Turnout Project
2008 - 2012
Art Volunteer
Artomatic
2012 - 2012
Sales Associate/Softlines Team Member
The Shoe Dept
2009 - 2012
Sales Associate
Famous Footwear
2005 - 2005
Associate of Arts - Art
Northern Virginia Community College