Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariam Abdelsheheed

Manassas

Summary

Dynamic and dependable professional with extensive experience in customer service and housekeeping at Washington Dulles. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in maintaining cleanliness and organization, while adept at managing multiple tasks efficiently. Committed to delivering exceptional service and fostering positive relationships with clients.

Experienced with maintaining cleanliness and sanitation in multiple settings. Utilizes effective cleaning techniques to ensure safe and orderly environments. Knowledge of using various cleaning tools and chemicals safely and efficiently.

Diligent with strong history in maintaining cleanliness and order in various facilities. Successfully ensured safe and sanitary environments, contributing to overall operational efficiency. Demonstrated effective use of cleaning techniques and interpersonal skills to foster positive relationships with colleagues and supervisors.

Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.

Professional maintenance worker skilled in ensuring cleanliness and operational efficiency in diverse settings. Known for attention to detail and reliability in upholding high sanitation standards. Proven ability to work collaboratively and adapt to changing needs while maintaining safe environment.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

16
16
years of professional experience

Work History

Custodian

St Joseph Church Of Manassas
04.2023 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported damages and hazardous conditions to management for further action.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Restaurant Waiter

Washington Dulles
03.2023 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Cleaner

Wholefoods Market
02.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Maintained floor cleaning and waxing equipment.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Property Custodian

St George Md
02.2023 - Current
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues.
  • Assisted in budget development, monitoring expenses, and identifying opportunities for cost savings throughout property operations.
  • Increased occupancy rates through targeted marketing efforts, showcasing unique features and amenities of each property to attract potential tenants.
  • Optimized space utilization within properties by designing functional layouts that met tenant needs while adhering to building codes.
  • Supported property acquisitions by conducting comprehensive evaluations of prospective sites and providing detailed reports to stakeholders.
  • Facilitated effective communication between tenants, owners, service providers, contractors, vendors, ensuring an optimal living experience for all parties involved.
  • Developed strong relationships with local law enforcement agencies, fostering a safe community environment for residents and businesses alike.
  • Contributed to disaster preparedness planning efforts, ensuring appropriate response protocols were in place in case of emergencies affecting the properties under management.
  • Collaborated with cross-functional teams to develop cost-effective solutions for property improvements.
  • Coordinated move-ins and move-outs, minimizing downtime between tenancies to maximize revenue generation from rental units.
  • Managed vendor relationships, negotiating contracts and overseeing the quality of work performed on properties.
  • Improved property security by implementing and maintaining robust access control measures.
  • Ensured timely rent collection through effective communication with tenants and implementation of efficient payment systems.
  • Reduced maintenance costs by implementing preventative measures and regularly inspecting equipment for potential issues.
  • Maintained accurate records of property assets, ensuring proper documentation for insurance purposes.
  • Implemented energy-efficient upgrades across multiple properties, reducing utility costs without compromising comfort or functionality for tenants.
  • Provided exceptional customer service to tenants, promptly addressing concerns, and ensuring their satisfaction throughout the duration of their tenancy.
  • Monitored tenant compliance with lease agreements, taking appropriate action to address violations and maintain a harmonious community atmosphere.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Operated buffers and burnishers to clean and polish floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Housekeeper

HOTEL
10.2009 - 04.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Operated electronic backpack vacuums and floor sweepers.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.

Education

High School Diploma -

BANY MAZAR HIGH SCHOOL
05-2005

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Dusting furniture
  • Work independently
  • Responsible and dependable
  • Cleaning and sanitizing
  • Attention to detail
  • Problem-solving
  • Time management
  • Damage reporting
  • Work orders
  • Heavy lifting
  • Building maintenance
  • Furniture moving
  • Snow removal
  • Building inspection
  • Event support
  • Flexible schedule

Timeline

Custodian

St Joseph Church Of Manassas
04.2023 - Current

Restaurant Waiter

Washington Dulles
03.2023 - Current

Cleaner

Wholefoods Market
02.2023 - Current

Property Custodian

St George Md
02.2023 - Current

Housekeeper

HOTEL
10.2009 - 04.2022

High School Diploma -

BANY MAZAR HIGH SCHOOL

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Mariam Abdelsheheed