Summary
Work History
Education
Skills
Timeline
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Mariana Goncalves Domingos Cobra

Fort Belvoir

Summary

Years of customer service experience dedicated to achieving high levels of customer satisfaction and client retention. Strong collaborative skills with colleagues to improve service outcomes. Knowledgeable in management practices and team leadership. Fluent in English, Italian, Portuguese, and Spanish, enabling effective interaction with a broad customer base.

Work History

Hotel Waiter

Plaza Hotel
Pisa, Italy
2022 - 2022
  • Greeted guests professionally, ensuring a welcoming atmosphere.
  • Trained new waitstaff on hotel procedures and service standards.
  • Delivered attentive service to guests in a high-pressure hotel environment.
  • Addressed guest inquiries and requests with courtesy and professionalism.

Insurance Broker

Generali
Pisa, Italy
2021 - 2021
  • Assessed client needs to provide tailored recommendations.
  • Analyzed services offered to accurately inform potential clients.
  • Responded to customer inquiries, resolving issues promptly to enhance service quality.

Sales Associate

Clothing Store
Florence / Pisa, Italy
2018 - 2019
  • Strengthened client relationships, resulting in increased satisfaction and retention rates.
  • Assessed customer needs and recommended appropriate products to enhance engagement.
  • Maintained cleanliness of sales floor and ensured proper product displays for inviting atmosphere.
  • Processed transactions with accuracy, managing cash register operations effectively.
  • Collaborated with team to achieve daily sales targets consistently.
  • Executed opening and closing duties, ensuring precise financial management
  • Monitored inventory levels and notified store owner promptly regarding stock needs.

Customer service and sales assistant

Tourist Information Centre
Pisa, Italy
2016 - 2018
  • Facilitated customer inquiries while assisting with product selection and service information.
  • Assisted in designing promotional displays to attract customer attention.
  • Processed payments accurately through cash, check, and credit card methods.
  • Collaborated with colleagues to enhance customer service effectiveness.

Education

High School Diploma -

Liceo F. Buonarroti
Pisa, Italy
01-2018

Skills

  • Customer service and support
  • Product knowledge
  • Inventory management
  • Conflict resolution and problem solving
  • Time management and multitasking
  • Adaptability in fast-paced environments
  • Team collaboration and workflow optimization
  • Communication skills
  • Foreign languages
  • Financial management

Timeline

Hotel Waiter

Plaza Hotel
2022 - 2022

Insurance Broker

Generali
2021 - 2021

Sales Associate

Clothing Store
2018 - 2019

Customer service and sales assistant

Tourist Information Centre
2016 - 2018

High School Diploma -

Liceo F. Buonarroti

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Mariana Goncalves Domingos Cobra