Marie - Chantal Phaka
Glen Allen
Summary
Dynamic professional with a proven track record at Primis, excelling in compliance and program improvement. Expertise in Microsoft Office and exceptional verbal communication drive successful team collaboration and customer service. Recognized for adaptability and problem-solving skills, consistently enhancing operational efficiency and client satisfaction. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
10
10
years of professional experience
Work History
Primis Works Associate
Primis
Richmond
02.2025 - Current
- Attended all mandatory classes and training sessions to enhance knowledge and skills.
- Actively participated in job rotations, completing all assigned tasks efficiently.
- Collaborated with teammates on group projects to achieve common objectives.
- Contributed to focus groups and mentorship programs for professional development.
- Suggested program improvements based on observations and experiences.
- Ensured compliance with state and federal regulations, including Bank Secrecy Act and FACT Act.
- Adhered to bank policies and procedures, maintaining high standards of conduct.
- Executed additional duties as required, demonstrating flexibility and commitment.
Sales Associate
Macys Department Store
Richmond
10.2022 - 10.2024
- Used POS system to scan customer purchases, calculate prices and process transactions
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Embodied company mission and values through honesty, integrity and high-quality performance
- Asked open-ended questions to identify customers' needs
- Recommended products to match customer budget and preferences
- Welcomed customers and offered quick assistance to handle diverse needs
Store Associate
University of Richmond
Richmond
01.2021 - 10.2022
- Control and inspect all delivery, store them and proceed to inventory
- Assure quality
- Placed special orders or called other stores to find desired items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Administrative Assistant/Bookkeeper
Commonwealth Catholic Charities
Richmond
04.2019 - 01.2021
- Organizing files and taking care of all archives
- Achieving administration tasks answering phones calls
- Answered incoming calls and directed messages to correct party
Nutrition Assistant Manager
Henrico County Public Schools Central Office
Richmond
10.2015 - 05.2019
- Assume responsibility for operation of the food service program in the absence of the Manager
- Assist in training and directing employees
- Prepare food
- Assist in record keeping and supporting functions
- Assist in handling funds
- Operate cash register
- Assist with ordering food and supplies
- Operate all kitchen equipment
- Assist in storeroom and stock management
- MAssist with administration of prepays and student account maintenance
- Assist with vending operation
- Attend meetings as required
- Attend training sessions as required
- Assist in implementing and enforcing all policies and guidelines
- Assist in maintaining standards in food quality, customer service, sanitation, safety, and professional appearance
Education
Bachelors - law
Protestant University Of Congo
KinshasaSkills
- Microsoft Office expertise
- Sales analysis
- Product knowledge
- Verbal and written communication
- Cash handling
- Multi-tasking skills
- Customer service
- Point of sale systems
- Effective communication
- Food service management
- Employee evaluation
- Database management
- Pricing strategies
- Culinary skills
- Administrative support
- Kitchen management
- Windows proficiency
- Team collaboration
- Merchandise recommendations
- Stock replenishment
- Attention to detail
- Problem solving
- Adaptability
Languages
- French, Bilingual or Proficient (C2)
- Spanish, Beginner (A1)
Assessments
- Receptionist, Proficient, 10/01/19
- Customer Focus & Orientation, Highly Proficient, 11/01/19
- Verbal Communication, Highly Proficient, 08/01/20
- Work Style: Conscientiousness, Highly Proficient, 09/01/20
Languages
French
Professional
Spanish
Elementary
Timeline
Primis Works Associate
Primis
02.2025 - Current
Sales Associate
Macys Department Store
10.2022 - 10.2024
Store Associate
University of Richmond
01.2021 - 10.2022
Administrative Assistant/Bookkeeper
Commonwealth Catholic Charities
04.2019 - 01.2021
Nutrition Assistant Manager
Henrico County Public Schools Central Office
10.2015 - 05.2019
Bachelors - law
Protestant University Of Congo
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