Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIE DIXON

Richmond

Summary

Dynamic Patient Access Representative with extensive experience at VCU Health, excelling in insurance verification and customer service. Proven ability to enhance patient flow and streamline registration processes while ensuring HIPAA compliance. Recognized for effective communication and collaboration within healthcare teams, consistently improving patient satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

VCU Health
Richmond
08.2024 - Current
  • Facilitated patient check-in and registration processes efficiently.
  • Verified insurance information and ensured compliance with policies.
  • Managed appointment scheduling and coordinated patient flow effectively.
  • Assisted patients with inquiries and resolved concerns promptly.
  • Educated patients on financial options and payment plans available.
  • Collaborated with healthcare teams to streamline access services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Secretary

VCU Health
Richmond
02.2021 - Current
  • Schedule Management
  • Multi-Line Telephone Systems
  • Professional and Courteous
  • Client Service
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Set up and maintained paper and electronic filing systems for records, correspondence and other materials.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Provided onboarding and training for new support staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Set up staff schedule

Mental Health Assistant

VCU Health
Richmond
02.2018 - 02.2021
  • Took and monitored vital signs, managed patient behavior.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Treated clients and families with respect and dignity.
  • Monitored company inventory to keep stock levels and databases updated.

Dietary Aide

VCU Health
Richmond
01.2014 - 02.2021
  • Served specific meals to patients with special dietary needs.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.

Education

High School Diploma -

John F Kennedy High School
06.2004

Skills

  • Verbal and Written Communication
  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Team collaboration
  • Time management
  • Patient registration
  • Document and File Management
  • Multitasking and Time Management
  • Appointment Coordination

Timeline

Patient Access Representative

VCU Health
08.2024 - Current

Secretary

VCU Health
02.2021 - Current

Mental Health Assistant

VCU Health
02.2018 - 02.2021

Dietary Aide

VCU Health
01.2014 - 02.2021

High School Diploma -

John F Kennedy High School

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MARIE DIXON