Summary
Overview
Work History
Education
Skills
Key Qualifications
Accomplishments
Certification
Timeline
Generic

Marie Donaway

Mechanicsville

Summary

Dynamic leader with a proven track record at Honey Baked Ham, excelling in budget management and employee development. Spearheaded sales growth initiatives, achieving $1M in sales within four years. Celebrated $800K Grand Opening year. Adept at strategic planning and process improvement, fostering operational efficiency and motivating teams to exceed performance goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training Store General Manager

Honey Baked Ham
06.2019 - Current
  • Facilitated the transition to corporate ownership across multiple franchise locations.
  • Opened new market locations; spearheaded team hiring, training and launch of operations.
  • Collaborated with HR to recruit, hire, train, develop; motivate and retain top talent within the district.
  • Facilitated district leadership training sessions for annual learnings and team building.
  • Selected to participate in company operational team to streamline and update processes.
  • Coordinated promotional activities such as special events which increased brand awareness.

General Manager

Honey Baked Ham
10.2018 - 06.2019
  • Daily operations include full P&L accountability: budgeting, cost controls, and labor management.
  • Grew sales in new location becoming the first to achieve $1 million sales year in just 4 years.
  • Managed profit goals against budget and prior year by $200K.
  • Selected to participate in company operational team to streamline and update protocols and processes.

Vault Manager

Brinks
11.2016 - 10.2018
  • Researched discrepancies in customer accounts related to vault transactions.
  • Maintained accurate records and prepared daily summarization of all vault activities, including deposit, withdrawals, transfers, and reconciliations.
  • Provided training on proper handling of cash and security protocols to new employees.

Manager

O’Charley’s
08.2012 - 11.2016
  • Manage daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Provided customer support by addressing complaints quickly and efficiently.

Head Baker

Panera Bread
06.2011 - 08.2012
  • Managed cafe inventory levels by following ordering practices.
  • Maintained cleanliness in the baking area by following strict sanitation guidelines.
  • Oversaw product quality, preparation, and presentations standards.
  • Performed periodic audits on various locations ensuring records accuracy and adherence to established protocols.

Education

Associate of Arts - Pastry Arts & Restaurant Management

Le Cordon Bleu
Pittsburgh, Pennsylvania
09-2011

Skills

  • Budget management
  • Employee development
  • Inventory management
  • Recruitment and hiring
  • Leadership abilities
  • Customer service excellence
  • Conflict resolution strategies
  • Sales growth initiatives
  • Leadership training
  • Operational efficiency

Key Qualifications

  • 10+ years of food & beverage operations, including multi-unit and training store leadership
  • Experienced in hiring, training, coaching, and developing high-performing teams
  • Sales and marketing focus: community engagement and local outreach
  • Strong customer service and complaint resolution mindset

Accomplishments

  • Successful completion of Honey Baked Ham elite Level Up program.
  • Voted Values Award winner peers multiple year from two different sales districts.

Certification

  • ServSafe
  • ACF Certified Pastry Culinarian

Timeline

Training Store General Manager

Honey Baked Ham
06.2019 - Current

General Manager

Honey Baked Ham
10.2018 - 06.2019

Vault Manager

Brinks
11.2016 - 10.2018

Manager

O’Charley’s
08.2012 - 11.2016

Head Baker

Panera Bread
06.2011 - 08.2012

Associate of Arts - Pastry Arts & Restaurant Management

Le Cordon Bleu

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Marie Donaway