Marie Ford
Petersburg
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Experience with dispatching for which I'm applying for.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
Agri Supply Company
Petersburg
10.2022 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and performed regular cash reconciliations.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Trained new employees on cashier duties and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Dispatcher
Ark plumbing
Chester
05.2022 - 08.2022
- Coordinated service calls and dispatched technicians to job sites efficiently.
- Managed scheduling and routing for plumbing service requests daily.
- Communicated with customers to confirm appointments and address concerns.
- Utilized dispatch software to track jobs and update customer information promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Monitored technician locations to optimize response times and service efficiency.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
Education
Regular Curriculum
Henrico High School
09.1997 - 06.1999
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Payment processing
Timeline
Cashier
Agri Supply Company
10.2022 - Current
Dispatcher
Ark plumbing
05.2022 - 08.2022
Regular Curriculum
Henrico High School
09.1997 - 06.1999