Marielle Taylor
Richmond
Summary
Client Services & Front Desk Specialist at Eclips Salon, adept at building relationships and enhancing customer experiences. Well rounded in scheduling and inventory oversight, I successfully trained new employees and managed cash transactions, contributing to increased sales and operational efficiency. Positive, personable, and organized, bringing strong ability to manage multiple tasks efficiently and provide excellent customer service. I put personal care in the things I do, and invest in the things I care about.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services & Front Desk Specialist
Eclips Salon
06.2022 - 08.2025
- Greeted and assisted incoming guests, ensuring positive first impressions.
- Memorized price catalogues and services
- Memorized and mixed formulas
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Scheduled appointments using electronic booking systems for optimal time management.
- Maintained cleanliness and organization of front desk area to enhance visitor experience.
- Partial Barista work at salon cafe
- Assisted with social media and business website
- Ran stock errands
- Handled sensitive guest complaints
- Trained new employees
- Managed the cash register and daily accounting
- Contributed to selling of products and boutique items
- Did inventory and restocking of products and supplies
Education
High School Diploma -
Independence Highschool
Brambleton VABachelor of Science - Political Science/Philosophy- Minor in Arts
Virginia Commonwealth University
Richmond, VA05-2028
Skills
- Building relationships
- Scheduling appointments
- Customer service
- Problem-solving skills
- Credit and cash payments
- Training and mentoring
- Housekeeping
- Sales expertise
- Inventory oversight
- Reliability and punctuality
- Conversation Skills
- Learning quickly and Memorization
Accomplishments
President of Climate change club
Member of Arts club 2021-23
Member of Film club 2021-23
Prom Queen 2023
Student character award two years consecutively 2022, 2023
Illustrator and graphic designer for school newspaper; Highschool Paper and Commonwealth Times
Received a job promotion within 4 months of hire date due to outstanding performance.
Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Commissioned artwork and graphic design for small organizations
Certification
CPR Certified
Languages
English
Native or Bilingual
Interests
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Music of all genres
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Photography
Creative Writing
Community Cleanup
Animal Welfare Advocacy
Volunteer Work
Baking and pastry-making, experimenting with recipes
Food Photography
Making coffee and tea drinks
Gardening
Timeline
Client Services & Front Desk Specialist
Eclips Salon
06.2022 - 08.2025
High School Diploma -
Independence Highschool
Bachelor of Science - Political Science/Philosophy- Minor in Arts
Virginia Commonwealth University
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