Mario Medrano Garcia
Fredericksburg,VA
Summary
Dedicated, consistent, and effective leader with proven success in leadership roles and extensive knowledge of various departments around the company. Committed to exceeding goals, training to be the best, working closely with coworkers and skilled in building customer relationships and understanding customer needs through interpersonal skills. Organized and dependable, with the ability to handle multiple projects simultaneously with a high degree of accuracy and a willingness to take on added responsibilities to meet company goals and initiatives. Hardworking and passionate, and always eager to help exceed company goals not only in my home store but in other stores as well.
Overview
9
9
years of professional experience
Work History
Sales Manager
Academy Sports + Outdoors
06.2024 - Current
- Created and implemented spreadsheets and data logs to improve processes and procedures.
- Improved our firearm audit score through the implementation of mentoring, coaching, and open communication channels with the firearm sales certified team members as well as management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Hardlines Manager
Academy Sports + Outdoors
01.2024 - 06.2024
- Created spreadsheets and formal documents to assist in day-to-day operations at the firearms counter with firearm sales and firearm audits to reduce and eliminate discrepancies.
- Facilitated clear communication between store management and associates by holding regular meetings focused on goal setting and performance feedback.
- Increased employee engagement through regular coaching sessions and career development opportunities, fostering a positive work environment.
- Optimized store layout for improved traffic flow, creating an organized shopping environment for customers.
- Supported overall company initiatives by participating actively in store-wide initiatives and events.
- Streamlined processes for better efficiency, resulting in increased customer satisfaction and sales.
- Improved hardlines department performance by implementing effective inventory management strategies.
- Led a cross-functional team to drive improvements in product presentation, leading to enhanced store appearance and customer experience.
- Contributed to overall store profitability by effectively managing labor costs within the hardlines department budget constraints.
- Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.
- Developed strong relationships with vendors, ensuring timely deliveries and consistent product availability.
- Implemented loss prevention measures, resulting in reduced shrinkage and improved profit margins.
- Spearheaded efforts to improve product knowledge among staff members through comprehensive training programs, contributing to exceptional customer service levels.
- Enforced safety protocols within the hardlines department to ensure compliance with company policies and regulatory requirements.
- Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
- Reduced stock discrepancies by conducting thorough inventory audits on a regular basis.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Logistics Manager
Academy Sports + Outdoors
04.2023 - 01.2024
- Promoted Academy Sports + Outdoors by partnering with the local community at events and job fairs.
- Recruited, trained, coached, developed, and retained top talent store-wide to achieve high-performing teams.
- Led groups of new team members during onboarding on job duties, company policies, and safety procedures for efficient and effective onboarding.
- Implemented training and development goals for our team leads and their career development.
- Streamlined logistics processes by implementing the Door-to-Floor process.
- Ensured merchandising standards were followed and executed during set up by ensuring planograms and visuals were set per visual memos and guides.
- Managed team's performance by mentoring, coaching, providing feedback and motivating teams.
- Implemented success strategies to keep BOPIS/SFS no picks under 5% and SLA above 95%.
- Approved firearm sales and audited 4473s and SP65s in compliance with federal and state laws.
- Drove the credit program and maintained a 1.5% or higher in application to transaction ratio.
- Drove business profitability through sales, payroll management, shrink, and other controllable expenses.
- Developed and implemented strategies for achieving weekly and monthly company goals and objectives.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics team members and team leads, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Ensured team members store-wide were in compliance with all company policies, procedures, safety rules, and applicable laws.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Improved inventory accuracy by partnering with our inventory control team and implementing the proper procedures from set up to now.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical needs, while minimizing unnecessary expenditures.
Team Lead Sales Softlines
Academy Sports + Outdoors
01.2023 - 04.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Merchandised product up to company standards by following planograms and guides for optimal product placement.
- Ensured fitting rooms were kept up to company standards.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Processed and stocked merchandise in accordance with store standards.
- Assisted and trained employees in in other departments when needed.
- Assisted in daily operations around every department to ensure company goals and objectives were met, if not surpassed.
Merchandising Team Lead
Academy Sports + Outdoors
05.2022 - 01.2023
- Implemented hands-on training for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Lead teams with merchandising and pricing processes in every department.
- Provided cashiers with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Ensured planograms and guides were set up to company standards for best product placement.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed merchandising strategy to efficiently move overstock.
- Trained employees in other departments and provided customers with excellent customer service.
- Organized store merchandise racks by size, style, and color.
- Ensured merchandising and pricing standards were kept up-to-date.
- Worked with an excellent team to ensure company goals and objectives were met.
- Created visual displays to highlight new and featured products.
- Lead teams in other departments when needed and delegated tasks to complete company goals and objectives in a timely manner.
Logistics Team Lead
Academy Sports + Outdoors
11.2021 - 04.2022
- Set up the BOPIS and SFS desk and packing area for optimal performance.
- Provided customers with excellent customer service through product recommendations and assistance..
- Managed loading, unloading, movement, and sorting of freight to ensure the door-to-floor processed were followed.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed no-pick reports to provide insights into logistics operations and performance.
- Prepared and presented reports to management on logistics performance.
- Implemented systems and procedures for accurate data collection and reporting.
- Oversaw receiving operations and volunteered to take on truck shifts when needed to ensure company goals and objectives were met.
- Received trucks, created BOL reports, inspected product to ensure it arrived neatly and safely.
- Made sure return trucks were sent back properly and to company standards.
- Lead teams to perform efficiently and effectively in daily operations.
Merchandising Team Member
Academy Sports + Outdoors
05.2019 - 11.2021
- Assisted with merchandising and pricing processes in every department.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged shelves, bins, and racks by following established planograms and guides.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed merchandising strategy to efficiently move overstock.
- Trained in other departments and provided customers with excellent customer service.
- Organized store merchandise racks by size, style, and color.
- Ensured merchandising and pricing standards were kept up-to-date.
- Worked with an excellent team to ensure company goals and objectives were met.
- Created visual displays to highlight new and featured products.
Shift Lead Supervisor
Duck Donuts
01.2019 - 05.2019
- Opened the store and ensured all equipment was running properly for daily operations.
- Oversaw daily financial activities such as daily safe count, having POS systems ready for daily operations, and running to the bank for the deposit.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Verified cleanliness and maintenance of physical property and equipment was through inspections.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Closed the store and ensured all equipment was properly stored, cleaned and organized for next day operations.
Apparel and Accessories Team Member
Target Corporation
05.2018 - 09.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ensured fitting room cleanliness and organization for optimal customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers and provided excellent customer service, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Took on cashier roles when available to assist in front end operations when needed.
Presentation and Pricing Team Member
Target Corporation
05.2017 - 09.2017
- Assisted with processes and procedures for pricing and merchandising in all departments.
- Worked with an excellent team to ensure company goals and objectives were met.
- Took on hardlines sales floor shifts when available and assisted in other departments when needed.
- Ensured merchandising and pricing standards were up-to-date.
- Provided exceptional customer service to drive customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
Pearson Vue Test Center Administrator
University Of Mount Olive
07.2015 - 02.2016
- Oversaw all operations in the Pearson Vue Test Center, as there was only one employee per shift.
- Provided excellent customer service to guests in person as well as over the phone.
- Scheduled appointments, greeted guests, confirmed arrivals, reviewed documents, and verified background checks.
- Administered on-site exams and ensured that test center rules and regulations were followed as well as site organization.
- Ensured all areas were kept clean and organized for guest satisfaction.
Education
Bachelors - Accounting And Human Resources
University of Mount Olive
Mount Olive, NC05.2025
High School Diploma -
East Duplin High School
Beulaville, NC06.2015
Skills
- Team Leadership
- Interpersonal
- Bilingual
- Creative
- Organized
- Adaptable
- Goal-Oriented
- Time Management
- Attention to Detail
- Flexible
- Talent Acquisitions
- Good Communication
- Teamwork and Collaboration
- Focused
- Customer Service Oriented
- Critical Thinking and Problem Solving
- Work Planning and Prioritization
- People Management
- Mentoring
- Goal Setting
- Training and Development
- Leading Team Meetings
- Coaching
- Giving Constructive Feedback
- Documentation And Reporting
- Team Check-Ins
- Data Analysis
Accomplishments
- Successfully scouted the area before and after relocating to Fredericksburg, VA, networked with the local community, and attended local events and job fairs promoting Academy Sports + Outdoors in a new market in 2023.
- Recruited, trained, coached and developed top talent before, during, and after set up, and successfully opened Academy Sports + Outdoors Store #349 in Fredericksburg, VA in 2023.
- Assisted and led teams at Academy Sports + Outdoors Store #332 in Short Pump, VA during set up and grand opening in 2022.
- Assisted and led teams at Academy Sports + Outdoors Store #170 in Valdosta, GA during their revamp in 2021.
- Assisted and led inventory teams of multiple Academy Sports + Outdoors stores across the district from 2019 - current.
- Assisted Academy Sports + Outdoors stores across the company with operations, merchandising, sales floor assistance, and any tasks assigned from 2019 - current.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Academy Sports + Outdoors
06.2024 - Current
Hardlines Manager
Academy Sports + Outdoors
01.2024 - 06.2024
Logistics Manager
Academy Sports + Outdoors
04.2023 - 01.2024
Team Lead Sales Softlines
Academy Sports + Outdoors
01.2023 - 04.2023
Merchandising Team Lead
Academy Sports + Outdoors
05.2022 - 01.2023
Logistics Team Lead
Academy Sports + Outdoors
11.2021 - 04.2022
Merchandising Team Member
Academy Sports + Outdoors
05.2019 - 11.2021
Shift Lead Supervisor
Duck Donuts
01.2019 - 05.2019
Apparel and Accessories Team Member
Target Corporation
05.2018 - 09.2018
Presentation and Pricing Team Member
Target Corporation
05.2017 - 09.2017
Pearson Vue Test Center Administrator
University Of Mount Olive
07.2015 - 02.2016
Bachelors - Accounting And Human Resources
University of Mount Olive
High School Diploma -
East Duplin High School
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