Marisa Pendleton
Stafford
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Supervisor
Wawa
04.2018 - Current
- Supervise daily store operations, coordinate workflow, and set performance goals to maintain productivity and reduce downtime.
- Train and mentor employees, improving efficiency and customer satisfaction scores.
- Accurately manage cash drawers, reconcile discrepancies, and maintain financial accuracy.
- Coordinated daily operations to meet performance goals, leading to a 15% increase in store productivity.
Retail Associate
Macy's
08.2017 - 04.2018
- Processed sales, returns, and exchanges with accuracy and professionalism.
- Supported merchandising and inventory control to optimize store presentation and sales performance.
Call Center Representative
PDS
06.2016 - 02.2017
- Exceeded call metrics by resolving customer concerns quickly and effectively.
- Built customer trust through clear communication and proactive issue resolution.
Cashier
Target
09.2015 - 03.2016
- Handled cash and credit transactions efficiently while maintaining accurate drawer balances.
- Assisted with restocking, inventory organization, and closing procedures.
Customer Service Associate
Walmart
04.2014 - 08.2015
- Provided professional and courteous service, maintaining composure under pressure.
Education
Associate's Degree - Psychology
Germanna Community College
Fredericksburg, VASkills
- Efficient with SAP, EHACCP and Word
- ServSafe Certified
- Cash Handling & Reconciliation
- Training and development
- Inventory management
Accomplishments
- Partnered with store management to develop and roll out a streamlined sales-tracking tool that improved employee accountability and drove a 15% increase in sales.
- Played a key role in launching a new store location, collaborating with management to train new hires, set up procedures, and establish daily operations.
Timeline
Supervisor
Wawa
04.2018 - Current
Retail Associate
Macy's
08.2017 - 04.2018
Call Center Representative
PDS
06.2016 - 02.2017
Cashier
Target
09.2015 - 03.2016
Customer Service Associate
Walmart
04.2014 - 08.2015
Associate's Degree - Psychology
Germanna Community College