Marisa Watkins
Virginia Beach
Summary
Detail-oriented professional with a strong work ethic and extensive experience in quality assurance and customer service. Proven ability to receive, inspect, and log products while ensuring optimal cleanliness in storage areas. Dedicated to maintaining high standards and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Inbound Expert
Target
Virginia Beach
08.2012 - Current
- Greeted guests promptly, and responded to questions.
- Addressed guests' questions and concerns regarding products and services.
- Offering assistance to help find store items.
- Collected credit card and cash payments to complete transactions for guests' orders.
- Answered incoming phone calls from guests regarding product availability, or store locations.
Team Leader
PRIDE Industries
Virginia Beach
07.2005 - 06.2011
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed challenging behaviors through positive reinforcement techniques.
- Completed daily quality assurance duties to provide feedback for improvements.
- Utilized specialized software applications related to the job role.
Education
Accounting and Finance
Tidewater Community College
Virginia Beach, VASkills
- Customer service
- Attention to detail
- Problem solving
- Data entry and analysis
Accomplishments
- Promoted to Team Trainer
- Team Member of the Month
Timeline
Inbound Expert
Target
08.2012 - Current
Team Leader
PRIDE Industries
07.2005 - 06.2011
Accounting and Finance
Tidewater Community College
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