Marisol Villegas
Fredericksburg
Summary
Hardworking, passionate, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Stericycle
10.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Customer Service Associate
Metro PCS
11.2014 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
The Home Depot
Customer Service Represenative
06.2011 - 06.2014
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sunshine Maid Service
Janitorial Services Inc.
06.2004 - 05.2011
- Followed company policies and procedures during shift.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
Education
No Degree - Criminal Justice
ITT Technical Institute - Springfield VA
Springfield, VAHigh School Diploma -
Bryant High School, VA
Alexandria, VA06.2010
Skills
- Documentation
- Delivery Scheduling
- Call Center Operations
- Administrative Support
- Credit Card Payment Processing
- Retail Sales Customer Service
- Microsoft Windows
- Time Management
- Order and Refund Processing
- Cultural Sensitivity
- Prioritization
- Strong Analytical and Problem-Solving Skills
- Staff Training
- Critical Thinking
- Spanish Interpreting
- Sales and Upselling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Stericycle
10.2016 - Current
Customer Service Associate
Metro PCS
11.2014 - 09.2016
The Home Depot
Customer Service Represenative
06.2011 - 06.2014
Sunshine Maid Service
Janitorial Services Inc.
06.2004 - 05.2011
No Degree - Criminal Justice
ITT Technical Institute - Springfield VA
High School Diploma -
Bryant High School, VA
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