Marissa Mays
Monroe
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Caterpillar Clubhouse Childcare & Preschool
Madison Heights
03.2025 - Current
- Explained class procedures, lab policies and important dates.
- Provided individualized assistance to students with special needs in the classroom.
- Instructed and monitored students in use and care of equipment and materials.
- Coordinated daily tasks between teachers and other staff members.
- Assisted teachers with lesson preparation and curriculum implementation.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Monitored student progress, providing feedback and support as needed.
- Supervised children and participated with children in activities.
Sandwich Artist
SUBWAY®Restaurants
Amherst
12.2024 - 03.2025
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Verified orders and bagged items for easy transport.
- Assisted team members during peak hours when necessary.
- Greeted customers and provided product knowledge.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Tailored orders to address customer allergies and gluten concerns.
- Kept customer and food preparation areas clean and well-organized.
Customer Service Cashier
Walmart
Madison Heights
06.2023 - 12.2023
- Maintained accurate records of transactions using the point-of-sale system.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and responded to informational requests.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Amherst County High School
Amherst, Virginia05-2025
Skills
- Classroom management
- Curriculum development
- Individualized instruction
- Customer service
- Team collaboration
- Effective communication
- Time management
- Task prioritization
- Active listening
- Goal setting
- Information protection
- Friendly and outgoing
- Reading comprehension strategies
- First aid and CPR
- CPR/First aid certification
- Interpersonal skills
Certification
- CPR and first aid
Timeline
Teacher's Assistant
Caterpillar Clubhouse Childcare & Preschool
03.2025 - Current
Sandwich Artist
SUBWAY®Restaurants
12.2024 - 03.2025
Customer Service Cashier
Walmart
06.2023 - 12.2023
High School Diploma -
Amherst County High School