Marissa Mickens
King George
Summary
Detail-oriented professional with strong skills in administrative support, patient scheduling, and insurance verification. Committed to maintaining confidentiality and delivering exceptional customer service.
Overview
2
2
years of professional experience
Work History
Office Services Specialist
Virginia Department of Health
Fredericksburg
05.2025 - Current
- Provide administrative and clerical support for public health and district operations.
- Manage records, files, and documentation while maintaining confidentiality and compliance.
- Assist staff and the public with inquiries, forms, and procedural guidance.
- Coordinate schedules, process correspondence, and support daily workflow.
- Use state systems and Microsoft Office tools for data entry, reporting, and communication.
- Lead and support clinic operations during assigned clinics, ensuring smooth patient flow and staff coordination.
- Prepare and complete daily deposits accurately and on time.
- Verify insurance eligibility, coverage, and benefits.
- Submit and complete personal timesheets accurately and in compliance with state payroll deadlines.
Patient Care Coordinator
Premiere Eyecare
Fredericksburg
07.2024 - 02.2025
- Managed patient records and maintained confidentiality standards.
- Assisted patients with insurance verification and benefits explanation.
- Facilitated follow-up communications for post-appointment care instructions.
- Collaborated with team members to improve patient flow and service delivery.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Delivered high-quality customer service to patients and families.
Patient Care Coordinator
Physical Solutions
Alexandria
12.2023 - 05.2024
- Managed patient records and maintained confidentiality standards.
- Served as the primary contact for patients, providers, and insurance companies.
- Created and implemented a failed fax tracking log to identify missing or unsuccessful referrals.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Education
Bachelor of Science - Health Administration
Pima Medical Institute
Tucson, AZ10-2024
Skills
- Administrative support
- Patient scheduling
- Insurance verification
- Data entry
- Record management
- Customer service
Timeline
Office Services Specialist
Virginia Department of Health
05.2025 - Current
Patient Care Coordinator
Premiere Eyecare
07.2024 - 02.2025
Patient Care Coordinator
Physical Solutions
12.2023 - 05.2024
Bachelor of Science - Health Administration
Pima Medical Institute