Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritza Washington

Newport News,VA

Summary

Dynamic and dedicated professional with a positive attitude and strong problem-solving skills, honed at Moes Southwestern Grill. Proven ability to enhance customer satisfaction through efficient service and teamwork. Ready to use and develop organizational and problem-solving skills in any role. Committed to community engagement, demonstrated through impactful volunteer work with Hope For Kids and Youth Volunteer Corps, fostering relationships and promoting social change. Brings foundational understanding of community service principles and ability to assist in event planning and execution.

Overview

2
2
years of professional experience

Work History

Volunteer

Hope For Kids
06.2023 - 07.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Approached issues proactively to best meet current and future community needs.

All volunteering at Camp Hope for Kids listed takes place during summer.

Crew Member

Moes Southwestern Grill
05.2024 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Increased customer satisfaction with prompt and accurate order taking.

Volunteer

Youth Volunteer Corps of Hampton Roads
09.2023 - 04.2024
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Led group discussions and activities to meet different community needs.
  • Educated young people about strategies for driving discussions and promoting social changes.

Education

High School Diploma -

An Achievable Dream Middle And High School
Newport News, VA
06.2025

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Community service
  • Adaptability and dependability
  • Relationship building

Timeline

Crew Member

Moes Southwestern Grill
05.2024 - 09.2024

Volunteer

Youth Volunteer Corps of Hampton Roads
09.2023 - 04.2024

Volunteer

Hope For Kids
06.2023 - 07.2025

High School Diploma -

An Achievable Dream Middle And High School
Maritza Washington