Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariyah Douglas

Strasburg

Summary

Dynamic Assistant Manager at Handy Mart/Dunkin with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in money handling and staff training, I foster a collaborative environment that drives efficiency and meets operational goals. Committed to developing talent and improving service standards for exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Handy Mart/ Dunkin
08.2023 - Current
  • Assisted in daily operations, supporting team members with routine tasks and ensuring smooth workflow.
  • Serf safe certified
  • Contributed to inventory management processes, tracking stock levels and assisting in order fulfillment.
  • Collaborated on staff scheduling, optimizing coverage to meet operational needs while maintaining service standards.
  • Engaged with customers to address inquiries, enhancing overall satisfaction and experience with services offered
  • Trained new employees on how to reach their full potential with the right skills and tools
  • Participated in team meetings, sharing insights on process improvements and identifying areas for efficiency gains.
  • Maintained cleanliness and organization of workspace, promoting a safe and efficient working environment for all staff members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Handled bank runs, safe deposits, and lottery switches
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Strasburg High School
Strasburg, VA
05.2024

High School Diploma - Cosmology

Triplett Tech
Mount Jackson, VA
05.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Goal setting
  • Staff management

Timeline

Assistant Manager

Handy Mart/ Dunkin
08.2023 - Current

Strasburg High School

High School Diploma - Cosmology

Triplett Tech
Mariyah Douglas