Mariyah Douglas

Handy Mart/ Dunkin

08.2023 - Current

Assisted in daily operations, supporting team members with routine tasks and ensuring smooth workflow.
Serf safe certified
Contributed to inventory management processes, tracking stock levels and assisting in order fulfillment.
Collaborated on staff scheduling, optimizing coverage to meet operational needs while maintaining service standards.
Engaged with customers to address inquiries, enhancing overall satisfaction and experience with services offered
Trained new employees on how to reach their full potential with the right skills and tools
Participated in team meetings, sharing insights on process improvements and identifying areas for efficiency gains.
Maintained cleanliness and organization of workspace, promoting a safe and efficient working environment for all staff members.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Handled bank runs, safe deposits, and lottery switches
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.